Resetting App Preferences

BlackBerry KEY² on Android 8.1.0

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Reset your device's apps to their factory defaults if you are having trouble with your device; personal information will not be deleted. This can be a step in troubleshooting.

  1. Note: If you're having device performance issues, resetting your app preferences may help.

    There are no indicators associated with this step.
  2. Step 1/8

    From the Home screen, drag down the Notification Panel.

    The indicator is towards the top.
  3. Step 2/8

    Tap the Settings icon.

    The indicator is in the top right.
  4. Step 3/8

    Scroll to System.

    The indicator is in the center.
  5. Step 4/8

    Tap Sytem.

    The indicator is towards the left.
  6. Step 5/8

    Tap Reset options.

    The indicator is towards the left.
  7. Step 6/8

    Tap Reset app preferences.

    Note: Resetting your app preferences will reset all customized settings on your phone. Personal information will not be deleted.

    The indicator is towards the top.
  8. Step 7/8

    Tap RESET APPS.

    The indicator is towards the right.
  9. Step 8/8
    Step 8 of 8:

    You've completed the steps!

    There are no indicators associated with this step.

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