Resetting Network Settings

BlackBerry KEY² on Android 8.1.0

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If you are having trouble connecting to the Internet you may need to reset your network connections. Resetting your network connections will disconnect any Bluetooth devices connected to your device and disconnect your device from any Wi-Fi networks it is connected to.

  1. Note: If you're having messaging, email, or internet connectivity issues, resetting your network settings may help.

    There are no indicators associated with this step.
  2. Step 1/9

    From the Home screen, drag down the Notification Panel.

    The indicator is towards the top.
  3. Step 2/9

    Tap the Settings icon.

    The indicator is in the top right.
  4. Step 3/9

    Scroll to System.

    The indicator is in the center.
  5. Step 4/9

    Tap System.

    The indicator is towards the left.
  6. Step 5/9

    Tap Reset options.

    The indicator is towards the left.
  7. Step 6/9

    Tap Network settings reset.

    The indicator is towards the top.
  8. Step 7/9

    Tap RESET SETTINGS.

    Note: Resetting your network settings will reset all your Wi-Fi, cellular, and VPN settings.

    The indicator is in the center.
  9. Step 8/9

    Tap RESET SETTINGS again.

    The indicator is towards the top.
  10. Step 9/9
    Step 9 of 9:

    You've completed the steps!

    There are no indicators associated with this step.

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