Reset the Pik TV app

If you are experiencing problems with Pik TV app on your TELUS TV Digital Box, try resetting the Pik TV app with the following steps:

1. Select the Home button on your TELUS remote to open the home screen.
2. Select Settings
3. Scroll down to Device Settings
4. Select Device Preferences
5. Select About
6. Select Reboot
7. Confirm by selecting Reboot

For other troubleshooting steps, visit the Troubleshoot Pik TV errors & issues page.

If you are experiencing problems with Pik TV app on your Pik TV Media Box, Nvidia Shield, Sony TV or Chromecast with Google TV, try resetting the Pik TV app with the following steps:

Note: Resetting the app will require you to re-enter your login information.

Navigate to the Android TV home screen.

1. Select Settings
2. Navigate to Apps
3. Select Pik TV
4. Select Clear data and then select OK
5. Launch Pik TV and enter your My TELUS username and password

Note: By cleaning your Pik TV data, you are resetting the app. For other troubleshooting steps, visit the Troubleshoot Pik TV errors & issues page.

If the Pik TV app on Apple TV is unresponsive, you can force-close the Pik TV app by doing the following:

• Double-click the TV button on the Siri remote
• Swipe to the right on the trackpad to find the app you wish to force-close
• Swipe up on the trackpad to force the app to close
• You can now re-launch the Pik TV app

If the Pik TV app on your iOS device (smartphone or tablet) is unresponsive, you can force-close the Pik TV app by doing the following:

• Double-click the Home button
• Swipe to the right or left on the screen to find the app you wish to force-close
• Swipe up on the screen to force the selected app to close
• You can now re-launch the Pik TV app