Reset Personal Identification Number (PIN)

Personal Identification Numbers (PIN) were implemented as a security measure and provide an easy way to verify customer identity when calling the Contact Centre.

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Forgot your account PIN? No worries. You can reset it on My TELUS anytime.

Important
: PIN should only be reset by the responsible person for payments or owner of the account.

How to reset PIN

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