Managing your Home Services appointment during COVID-19

Home Services appointments made easy

We have introduced a new virtual installation and repair process that keeps you, your home and our team members safe during COVID-19.

We know this is a difficult time, but our team members are still here to support you in any way. At this time we continue to complete installations and repairs for your Home Services, by keeping your safety at the forefront of our daily work.

If you would like to learn more about this new virtual process ahead of our upcoming appointment, you can do so by visiting our
New installation process for Home Services
support page.

You can also visit our dedicated
COVID-19 support page
for information on how TELUS is handling installations and repairs at this time under the FAQ section.

If you need to change an upcoming repair for your Home Services, you can easily do so through
Appointment Manager
by logging in to your My TELUS and following the steps below.

  1. Sign in to
    My TELUS

  2. Go to
    My profile

  3. Select
    View and manage your appointments

  4. To cancel or reschedule your appointment, select the appointment and click on the corresponding button

  5. To update contact number, select
    Change your contact number

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