SmartHome Security support

Getting started

Preparing your SmartHome Security System

SmartHome installation guides

Automation devices installation guides

Automation devices installation guides / Child Article Config

Home Automation

Step-by-step instructions helping you set up your service

Installing your Smart Door Lock / Video on how to install your Smart Door Lock

Make sure you have the following items and tools before you begin the installation:
- Phillips head screwdriver
- Ruler or tape measure
- Hammer and wood block (if using a drive in latch)

__Note__: Do not use an electric drill or an electric screwdriver to tighten screws. 

__Step 1: Check the door__

Make sure the corners are straight and the door opens and closes with ease. If the deadbolt does not align easily when closed, the Smart Door Lock may not work properly. Make sure the door closes properly before beginning Smart Door Lock installation.

__Step 2: Do you have an existing deadbolt__

The Smart Door Lock replaces an existing deadbolt. If you do not have an existing deadbolt, additional carpentry work will be required to install one before the Smart Door Lock can be used.

__Note__: Smart Door Locks do not work with mortise cylinder locks, or a bolt attached to door knob/handle.

__Step 3: Check the door thickness__

Check the thickness of the door. The standard size will be between 1-⅜” or 35 mm and 1-¾” or 44 mm. The Smart Door Lock only works for doors that are up to 2” or 51 mm thick. If the door is more than 2” thick, up to 2 -½” or 64 mm, a thick door kit can be purchased externally from the manufacturer.

__Step 4: Check the latch__

The door jamb (the hole insert in the wall that the deadbolt slides into) must be large enough for the Smart Lock latch: 1” (25 mm) in diameter and 1” deep.

__Step 5: Measure the center of the door lock to door edge__

Confirm that the distance between the center of the door lock to the door edge is between 2-⅜” or 60 mm and 2-¾” or 70 mm. These dimensions are required for the Smart Door Lock.

![Distance from centre of door](//images.ctfassets.net/9mt4r6ro1ay9/X8OmG9Xf4SD68mHjCjLBn/403d458daf8e6956304681f49529a990/Distance_from_centre_of_door.png)

Once you have verified that the door meets all the requirements, you can proceed to connecting the Smart Door Lock to your Control Panel. If the door does not meet all the requirements, you will need to find a carpenter to fix or modify the door to work with the Smart Door Lock.

Installing your Smart Door Lock / Pre-installation checklist

1. To begin, remove the battery pack from the interior of the lock and insert the batteries.![Remove battery pack](//images.ctfassets.net/9mt4r6ro1ay9/1Esy1gMB2jKKA4KWdqkInz/a6a2ad0f8da0ae05ee34553a880b5369/Remove_battery_pack.png)![Insert battery](//images.ctfassets.net/9mt4r6ro1ay9/4w1hU0fzqpCdV6U6gNTURH/39e0a9976f226e7b74b847e9d5126243/Insert_battery.png)
2. Insert the battery pack back into the interior of the lock. You will hear a beep and see a red or orange light. When the light disappears, it is ready to be connected to the Control Panel. The lock must stay stationary for a total of 60 seconds during the connection process.![Insert battery pack](//images.ctfassets.net/9mt4r6ro1ay9/3bq2GRLXgAp1sqRqL7WY5y/f454889d144d47b8473f706fe6eeff4a/Insert_battery_pack.png)![Battery pack](//images.ctfassets.net/9mt4r6ro1ay9/5SlkCHP3q7npi5RK64UDYz/8b1eb99813a77a9491cb9fafb0a8a0e5/Battery_pack.png)
3. Log in to the TELUS SmartHome app on your mobile device. Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account)
4. Select __Menu__ at the top left-hand corner
5. Select __+ Add device__ 
6. Select __Lock__![Smart door lock steps](//images.ctfassets.net/9mt4r6ro1ay9/xxiXs35I1zbXoYynJV0ju/0be0fa8e102cf08b59cbedc7cffb7d6b/Smart_door_lock_steps.jpg)![Smart door lock steps -2](//images.ctfassets.net/9mt4r6ro1ay9/5drnyNTK0wec0fOSuecjyO/fa7c23f6d0982dc60a4a6bebd8189cf4/Smart_door_lock_steps_-2.jpg)![Smart Door Lock steps 3](//images.ctfassets.net/9mt4r6ro1ay9/5UZdfo15109fM8Dwxw1gMW/1c9db050486cdceb9df4ee8c6ff8e07a/Smart_Door_Lock_steps_3.jpg)
7. Select your __Door Lock__
8. If installing on a Control Panel, ensure your Control Panel is unlocked on the home screen before continuing
9. Select __Begin installation__
10. Please wait while the system is preparing for installation. Once your system is ready to add your device, it will show "Complete"
11. Select __Next__. Your Control Panel will begin to search for your device
12. Press the learn button, which is the __(A)__ button on the lock (the device should be within 1 feet from the Control Panel during this time and must remain stationary for 60 seconds) 
13. Your Control Panel will indicate that your device has been added to the network successfully
14. Enter a name for your device and select __Next__. Congratulations, you have successfully added your new device to your account
15. Select __Add more__ to install additional devices or select __Done__ at the top right corner to complete the installation process

Installing your Smart Door Lock / Installing your device using the mobile app

__Tip__: Avoid mixing up screws from the old door lock and the new door lock as this will cause issues with the installation. Make sure you are using the correct screws by keeping the old and new sets of screws separate. Also, note the type of screw that you should be using according to the installation instructions.

__Step 1: Adjust latch__
Determine which latch you will need to install -- a standard drive in latch or a latch with a faceplate.

Adjust the latch length if needed. If the center of the bore hole to the edge of the door is 2-⅜” (60 mm), you do not need to adjust the latch length. If the distance is 2-¾” (70 mm), adjust the latch length by turning it 180 degrees clockwise to extend.

Make sure the D shape is facing up and the latch is extended. Then, insert the latch into the opening on the side of the door. Secure the latch into place with the wood screws provided using a Phillips screwdriver.

__Step 2: Attach keypad to the door__
For a 1-½” (38 mm) hole, simply attach the keypad by threading the cable underneath the latch and making sure the D shape on the shaft extending from the keypad is facing up.

For a 2-⅛” (54 mm) hole, attach the adapter before attaching the keypad to the door.

Next, take the back plate and attach to the other side of the door hole. Thread the cable through the center hole of the back plate and slide cable down to the smaller slot underneath.

Insert screws into the back plate and give it a few turns by hand first before using a Phillips screwdriver to tighten the back plate to the door. Before tightening the screws completely, check that the keypad on the front of the door is square. Insert the key into the lock and turn a few times to ensure the latch extends and retracts without any resistance.

Once you have confirmed the lock is operating smoothly, leave the key in the door with the latch extended and finish tightening the screws in the back plate.

![Tighten screws](//images.ctfassets.net/9mt4r6ro1ay9/1L3piMXm6drZblVYzaGU5e/30324845b8a66bd53e9da39e9876f231/Tighten_screws.png)

__Step 3: Install interior lock__
Remove the battery pack from the interior lock. Connect the cable from the interior lock to the cable coming from the keypad. Tuck the cable into the back of the lock.

![Connect the cable](//images.ctfassets.net/9mt4r6ro1ay9/66Pt6bjmqt4LuAZqoQXqaP/88a7a8a60dbd946194555fb7cf621a14/Connect_the_cable.png)

Make sure the rounded part of the D shape on the shaft from the interior lock is facing up. It should match the D shape of the shaft coming from the keypad. Slide the lock into the back plate.

Secure the lock to the back plate by inserting the screws on both sides and tightening.

![Secure lock to back plate](//images.ctfassets.net/9mt4r6ro1ay9/5FLv90OgxO09c4PBAjtd7h/45cd390d074e363357295f763e755095/Secure_lock_to_back_plate.png)

__Step 4: Perform door handing process__
This step lets the lock know if it’s a right-handed door or a left-handed door. Press and hold the lock button on the keypad while inserting the battery pack. Continue to hold the button when the latch bolt starts moving as it goes through the calibration process. You will hear a beep followed by the latch bolt extending and retracting again. Then, another beep will sound, and after ten seconds two long beeps will sound. You can now let go. The door handing process is complete.

If the latch bolt does not extend and retract on its own when the battery pack is installed, remove the battery pack, wait 15 seconds and attempt this step again.

__Step 5: Attach inside lock cover__
Match up the triangle on the cover to the triangle on the interior lock (see illustration below).

![Attach inside lock cover](//images.ctfassets.net/9mt4r6ro1ay9/6sSbLn8pLzjg7UFeBxfEVM/d0849718f776f762a1bef36672f99802/Attach_inside_lock_cover.png)

After attaching the cover to the lock, secure in place with the three screws - one on each side and one at the bottom.

![Secure with screws](//images.ctfassets.net/9mt4r6ro1ay9/4oYcVjxQR0CQf22pDttNXt/c25332adc144a67259df674cd0df2734/Secure_with_screws.png)

__Step 6: Install strike plate__
Install the strike plate if needed where the door latch extends to lock the door.
That’s it. Your Smart Door Lock is ready to use. 

Installing your Smart Door Lock / Mounting your Smart Door Lock

__How many user codes can I set up with my Smart Door Lock?__
You can set a maximum of 30 user codes. Learn how to [__set up user access codes__](https://www.telus.com/en/support/article/add-edit-user-access-and-codes).

__What kind of rules can be set up with my Smart Door Lock?__
You can set up event-triggered rules with your Smart Door Lock. Learn how to [__set up rules for your Smart Door Lock__](https://www.telus.com/en/support/article/create-rule-schedule-with-automation-devices). 

Installing your Smart Door Lock / Frequently asked questions

Installing your Smart Door Lock

Installing a Smart Door Lock / Child article confif

Installing your Smart Door Lock Swiftype Title

Follow the instructions to install your Smart Door Lock.

Installing your Smart Door Lock | TELUS Support

Follow the instructions to install your Smart Door Lock 

Installing your Smart Light Bulb / Video on how to install your Smart Light Bulb

1. With the power OFF, install the Smart Light Bulb into the desired light socket or lamp
2. Log in to the TELUS SmartHome app on your mobile device. Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account)
3. Select __Menu__ at the top left-hand corner
4. Select __+ Add device__ 
5. Select __Lighting and appliance control__![Menu - Smart Light Bulb](//images.ctfassets.net/9mt4r6ro1ay9/56XDyxh8zmZpg7OuGpcDjs/e0b8b29570d9db488c19416ecc0c9cf4/Menu_-_Smart_Light_Bulb.png)![Add device](//images.ctfassets.net/9mt4r6ro1ay9/2kErooh1BpzCZKGPeDjUj7/de21005769d8283ece2e1c3889ae70c8/Add_device.png)![Lighting and appliance control](//images.ctfassets.net/9mt4r6ro1ay9/1gNU2WOMRh8nvnmVyhCpdt/db9dca71f0a833a4b4f9fbcf1d216e77/Lighting_and_Appliance_Control.png)
6. Select __Jasco Pro Series LED Light Bulb (64637)__
7. If installing on a Control Panel, ensure your Control Panel is unlocked on the home screen before continuing
8. Select __Begin installation__
9. Please wait while the system is preparing for installation. Once your system is ready to add your device, it will show "Complete"
10. Select __Next__. Your Control Panel or Automation Hub will now search for your device
11. With the Smart Light Bulb inserted in a light socket or lamp, turn the light bulb power __On__
12. The Smart Light Bulb should flash twice to indicate that it has been paired
13. Your Control Panel will indicate that your device has been added to the network successfully. Your Automation Hub’s Z-Wave LED will flash quickly, then turn solid to indicate that the device has been added to the network successfully
14. If the app does not recognize the light bulb in 60 seconds or the light bulb does not flash, repeat the steps above
15. Enter a name for your device and select __Next__. Congratulations, you have successfully added your new device to your account
16. Select __Add more__ to install additional devices or select __Done__ at the top right corner to complete the installation process

__Important__: The light socket or lamp must always be in the ‘On’ position and the brightness can be adjusted through your TELUS SmartHome app or Control Panel. 

Installing your Smart Light Bulb / Installing your device using the mobile app

Once your Smart Light Bulb is installed with your desired light socket or lamp, the light bulb can be turned on/off and the brightness level can be adjusted remotely via your TELUS SmartHome app or via your Control Panel.

Want to create a rule or schedule with your smart lighting devices? Learn how to [__create rules for your automation devices__](https://www.telus.com/en/support/article/create-rule-schedule-with-automation-devices).

Want to manage multiple smart lighting devices at the same time? Learn how to [__create a Light Group__](https://www.telus.com/en/support/article/create-light-group).

Installing your Smart Light Bulb / How to use your Smart Light Bulb

__My lightbulb switch won’t stay in the locked position. What should I do?__
Use the switch blocker provided. The switch blocker can be used to lock your light switch in the on position. This will work for traditional style light switches and flat switches.

![Switch blocker](//images.ctfassets.net/9mt4r6ro1ay9/7id9tiErOw2UZOTWxsujp2/58204b8cb4ad8d3f9e3ccf2819c6d0c9/Switch_blocker.png)

Installing your Smart Light Bulb / Frequently asked questions

Installing your Smart Light Bulb

Installing a Smart Light Bulb / Child article config

Installing your Smart Light Bulb 

Follow the instructions to install your Smart Light Bulb.

Installing your Smart Light Bulb | TELUS Support

Follow the instructions to install your Smart Light Bulb

Does your Smart Plug look different from the device pictured in the video? Please refer to the section, __How to install your device using the mobile app__, for detailed instructions.

[youtube:id:2F9RDndKB54]

[youtube:id:fGvPEmiltg4]

Installing your Smart Plug (Appliance or Dimmer) / Videos on how to install your Smart Plug (Appliance or Dimmer)

1. Plug in your Smart Plug into the desired outlet
2. Log in to the TELUS SmartHome app on your mobile device. Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account)
3. Select __Menu__ at the top left-hand corner
4. Select __+ Add device__ 
5. Select __Lighting and appliance control__![select menu](//images.ctfassets.net/9mt4r6ro1ay9/6pP4TmkgWx0VCuYm3Ff0pp/2fa5053b7badf203133a3827db2772c3/select_menu.png)![add device](//images.ctfassets.net/9mt4r6ro1ay9/2TOFked1hhqMgfRpWZqlrw/e43208c2172132dc6ccbee52320a3225/add_device.jpg)![Lighting and appliance control](//images.ctfassets.net/9mt4r6ro1ay9/6emA4iWQPMNKgCoyOGWiUK/1053c62c32ccc5fdb0ad87e53f637776/Lighting_and_appliance_control.jpg)	 	 
6. Select your __Smart Plug__ that matches the image and device name in the drop-down list. If you are unable to locate your device, please return to the __Add Device__ menu and select __Other Z-Wave__ 
7. If installing on a Control Panel, ensure your Control Panel is unlocked on the home screen before continuing
8. Select __Next__
9. Please wait while the system is preparing for installation. Once your system is ready to add your device, it will show "Complete"
10.	Select __Next__. Your Control Panel or Automation Hub will begin to search for your device
11.	With the device plugged into an outlet, put the device in learn mode![Smart Plug 1](//images.ctfassets.net/9mt4r6ro1ay9/6Kx2EGWXzomemVU9FZdqGK/e289ec0977986eddadb1ced59ae08861/Smart_Plug_1.png)
For the device above, press the learn button on the front of the device twice.![Smart Plug 2](//images.ctfassets.net/9mt4r6ro1ay9/19foHwnKccyWJOItSaOWsW/3aecd597eba7aef2779f6cd6c0fa021b/Smart_Plug_2.jpg)
For the device above, press the learn button on the top of the device once.![Smart Plug 3](//images.ctfassets.net/9mt4r6ro1ay9/39t8hcHDQ2EaczvA1vHHqQ/835bc5f36df6fe8096390762fad34ea5/Smart_Plug_3.jpg)
For the device above, press and long hold the learn button on the front of the device until it blinks amber, then press once for it to blink green.
12.	Your Control Panel or Automation Hub will indicate that your device has been added to the network successfully
13.	If the wizard does not recognize the device in 30 seconds, repeat the steps above
14.	Enter a name for your device and select __Next__. Congratulations, you have successfully added your new device to your account
15.	Select __Add more__ to install additional devices or select __Done__ at the top right corner to complete the installation process

Installing your Smart Plug (Appliance or Dimmer) / How to install your device using the mobile app

__Smart Plug - Appliance__

The Smart Plug - Appliance can be used to control any electronic appliance that can be powered off. This device can be used for light bulbs or lamps that do not have dimming capabilities as well. After the device is installed, the connected appliance plugged into it can then be toggled on/off remotely through your TELUS SmartHome app or via your Control Panel.

__Smart Plug - Dimmer__

The Smart Plug - Dimmer can be used to control any lamps with a dimmable light bulb. After the device is installed, the lamp can be turned on/off and the brightness level can be adjusted remotely through your TELUS SmartHome app or via your Control Panel.

__Note__: The Smart Plug - Dimmer should be used with dimmable light bulbs only and is not compatible with existing dimmer switches.

Learn how to [__create a rule or schedule__](https://www.telus.com/en/support/article/create-rule-schedule-with-automation-devices) or schedule with your smart lighting devices.

Learn how to [__create a Light Group__](https://www.telus.com/en/support/article/create-light-group) to manage multiple smart lighting devices at the same time.

Installing your Smart Plug (Appliance or Dimmer) / How to use your Smart Plug 

Installing your Smart Plug (Appliance or Dimmer)

Installing a Smart Plug (Appliance or Dimmer) Child article config

Installing your Smart Plug (Appliance or Dimmer) / SEO

Follow these instructions to install your Smart Plug.

How to install Smart Plug: Appliance or Dimmer | TELUS Support

Install your Smart Plug using these instructions

Watch this step-by-step video:

[youtube:id:nFkBvKLXg5A]

Installing your Smart Thermostat / Video on how to install your Smart Thermostat

To install the Smart Thermostat, we recommend using the following tools:
- Needle nose pliers
- Phillips head screwdriver
- Power drill
- Pencil

Installing your Smart Thermostat / Pre-installation checklist


__Step 1: Test the current system__
Verify that the heating and/or cooling system is operating properly before you try to install the new thermostat.

Do not test the system by shorting electric terminals at the furnace or air conditioner. This may damage the thermostat.

__Step 2: Check wiring to confirm low voltage thermostat system__
__Caution__: Verify that the system is 24 VAC. If the old system is labelled as 120 or 240 volts or has wire nuts, the system is high voltage. Do not install the thermostat to a high voltage system. For more information, check out the device’s [__product manual__](https://assets.ctfassets.net/9mt4r6ro1ay9/6no8f8KLFHAUEVObopHVB8/c69bec9b19e13e0dbce9eaa9f594264b/Thermostat-Intelligent-2019-en.pdf) or scroll to the FAQs below for a breakdown of non-compatible installation options.

__Identifying high voltage system__
- It has 2-4 thick, 14 gauge wires coming out of the back of the thermostat
- Wires connect with wire nuts to corresponding wires coming out of the wall
- It is labelled 110v, 115v or 240v

__Identifying low voltage system__
- It will have between 2-9 thin, 18 gauge wires that come from the wall and connect to the thermostat terminals.
- Wire terminals will have labels such as C, O, W, W2, Y, Y2, R, RC, RH, G, etc.

__Step 3: Turn power off heating and cooling__
Turn all heating and cooling systems off. This can be done at the circuit breaker or you can turn off the power to the furnace at a switch nearby. Use a voltage detector to make sure there is no live current.

__Caution__: Do not remove the existing thermostat until power has been turned off at the circuit breaker.

__Warning__: You can blow a transformer by not shutting off the HVAC/Furnace when changing thermostats. If you touch the C and R wires together you can blow the transformer or a fuse.

It is unlikely, but you can also burn up a thermostat by plugging in the wrong wires into the wrong terminals. Make sure you do not match color.

Also, make sure you don’t plug in high voltage (thick black wires) into the thermostat as this can burn up the thermostat.

__Step 4: Remove the thermostat cover__
Remove the cover from the existing thermostat. Do not disconnect the wires yet.

__Tip__: Take another picture of the wires to document connections for easy reference. Do not disconnect wires before labelling them.

__Step 5: Label all existing wires__
Label all existing wires, one at a time, with the labels provided. Make sure the wires are labelled correctly. If you have an unidentified wire, it may be necessary to identify the wire where it connects to the heating or air conditioning equipment.

__Step 6: Remove the old thermostat__
Loosen the screws that are holding the wires in place and use your needle nose pliers if needed to disconnect all the wires. The wires might be tightly connected to the existing thermostat and require extra force to remove. If you do not have enough slack to label the wires, remove them one at a time and label them as you remove them. Unscrew the base plate from the wall to remove the old thermostat.

__Tip__: Remember to secure the wires so they don’t fall into the wall. You can do this by wrapping the wires around a pencil.

__Step 7: Install new baseplate__
Use the bubble level provided on the back plate as a guide. Mark where the screws will go with a pencil through the screw holes on the back plate.

__Tips__:
- If necessary, use the trim plate to cover up any marks or holes left from the old thermostat. Attach the trim plate before securing the back plate to the wall
- Drill holes with 3/16” drill bit to tap in the drywall anchors for added support

__Note__: Before drilling, check that you are not drilling into electrical wires.

__Step 8: Connect the wires__
Reconnect the wires to the new thermostat by matching the wire label to the corresponding terminal. When inserting the wire, you do not need to press down on the terminal tab. Once the wire is fully inserted, give it a slight pull and it should be locked in place. Take a picture for reference later. This information will be needed when configuring the thermostat.

__Tips__:
- Make sure each wire is stripped to ⅛” before connecting
- If you make a mistake connecting the wrong wire to a terminal, press down on the terminal tab with a pen to release the wire

__Note__: Do not press too hard on the terminal tab and use your pliers to remove the wire.

- If you have a R wire, connect it to RH
- If you have a RH and RC wire, remove the black jumper in the lower left corner of the back plate terminal board with needle nose pliers (see figure below)
- If you have extra wires do not install them in the new thermostat. Please contact your local HVAC professional for additional assistance

__Note__: The C wire is not needed to complete a thermostat installation. It provides a constant 24 voltage to the thermostat. If the C wire is there, then we use it with the batteries as a backup.

If there is no C wire, we can use the Smart thermostat with just the batteries. There are many cases where older houses only have the RH and W wire. The thermostat will just be running on the batteries itself and will not drain the batteries. They will last up to a year maybe longer depending on usage. 

![Connect the wires](//images.ctfassets.net/9mt4r6ro1ay9/4lbpfajFpjeoCO9dlfdUom/f7593328eb5f722b437328484696ff26/Connect_the_wires.png)

![Connect wires - 2](//images.ctfassets.net/9mt4r6ro1ay9/1eAfHUHJpLvyRTHy8faLFT/afbc236c2191c2aabfafd6d5aff3607d/Connect_wires_-_2.png)

__Step 9: Install the batteries__
The thermostat can be powered by batteries or 24 VAC. If a wall transformer is used to power the thermostat, connect between C and RH. Ensure the batteries are installed following the specified polarity markings on the thermostat.

__Step 10: Attach the Smart Thermostat__
Verify that any excess wire is tucked back into the wall to allow room for the thermostat to sit flush against the back plate. Press the thermostat body firmly into the back plate mounted to the wall. Ensure that the pins on the body are correctly aligned with the header attached to the terminal board on the back plate. Failure to do so could cause damage to the thermostat.

__Step 11: Turn power back on__
Restore power to all the heating and cooling systems. This can be done at the circuit breaker.

__Step 12: Connect your Smart Thermostat to the Control Panel or Automation Hub__
Follow the appropriate steps below for connecting the smart thermostat to the main control panel or hub depending on which system you are working with.

Installing your Smart Thermostat / Installing the Smart Thermostat to your home

1. Log in to the TELUS SmartHome app on your mobile device. Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account)
2. Select __Menu__ at the top left-hand corner
3. Select __+ Add Device__ 
4. Select __Thermostat__![Smart Thermostat installation step 1](//images.ctfassets.net/9mt4r6ro1ay9/4Col3N6LI58BiLQTmr3Hvq/bd97818a8abf79535d82f16d3116b4e8/Smart_Thermostat_installation_step_1.jpg)![Smart Thermostat installation step 2](//images.ctfassets.net/9mt4r6ro1ay9/6RoAlJt5nyldPzrPqsoFOn/733b81d12e8c742c380513c34afff468/Smart_Thermostat_installation_step_2.jpg)![Smart thermostat installation step 3](//images.ctfassets.net/9mt4r6ro1ay9/5RQakWVzu2uyQBz4ILirvz/fcae33ba693ce2c84155b281ba8a77f5/Smart_thermostat_installation_step_3.jpg)
5. If installing on a Control Panel, ensure your Control Panel is unlocked on the home screen before continuing
6. Select __Begin installation__
7. Please wait while the system is preparing for installation. Once your system is ready to add your device, it will show "Complete"
8. Select __Next__. Your Control Panel or Automation Hub will now search for your device
9. With the thermostat installed and powered, press the mode button until the thermostat is in "Off" mode. Neither the "Heat" nor the "Cool" icon should be lit
10. Next, press and hold the down button until the "Radio" icon flashes. When the "Radio" icon becomes solid, the thermostat has been successfully added

Installing your Smart Thermostat / Installing your device using the mobile app

1. On your TELUS SmartHome app, select the menu icon
2. Select __Thermostat__
3. Select __Set up Thermostat__
4. Enter a unique name for the device (e.g. living room thermostat)
5. Select __Next__
6. Choose whether the system uses gas, oil or electric heat. Then select __OK__
7. Refer to the picture you took during the installation to select the correct wired terminals. Tap __Next__
8. Continue to the next screen if you did not have to remove the cover to see the wiring 
9. Confirm that the settings are correct. Select __OK__ when done
10. Check that all fields are correct and select __Next__ when you’re ready to send the configurations to the thermostat

Installing your Smart Thermostat / Configure your Smart Thermostat

__Can I install a Smart Thermostat in my home?__
Our Smart Thermostats are not eligible with the following configurations:
- Electric baseboard heaters/ thermostats
- Systems that use a heat pump thermostat
- Floor heating thermostats (water-electric)
- High-powered Lennox thermostats

If you have an electric baseboard heater/ thermostat in your home, we recommend purchasing a compatible baseboard thermostat instead. Learn more about [__compatible devices__](https://www.telus.com/en/smarthome-security/security-system-products/compatible-products). 

__How many Smart Thermostats am I allowed to install with my system?__
You can install up to 10 Smart Thermostats with your system.

__Can I create thermostat schedules with my Smart Thermostat?__
Yes. Thermostat schedules are used to automatically control the temperature in a home to help save on energy costs while you are away or to help keep you comfortable while you are home. Thermostat schedules can be created through the web portal or via the TELUS SmartHome app. Learn how to [__configure a thermostat schedule__](https://www.telus.com/en/support/article/configure-thermostat-schedule). 

__My thermostat is displaying N/A instead of the temperature.__
Typically, the thermostat may show N/A instead of the temperature when the thermostat is newly installed and has not reported a temperature yet. To resolve this behaviour:
1. Turn the thermostat on, and then change the temperature by a few degrees. Shortly after, it should report its temperature
2. If the thermostat still does not update its temperature after a few minutes, delete the Smart Thermostat using these instructions on how to [__remove an automation device__](https://www.telus.com/en/support/article/remove-smart-device-from-system) and then re-add the device

__What are the available schedule setting increments and minimum intervals for thermostat schedules?__
Thermostat schedule changes can be set on the hour or half hour (e.g. 08:00, 12:30, 14:00, 15:30, etc.). The minimum interval between set points is 1 hour.

__How does a manual thermostat change affect the thermostat’s schedule?__
If a thermostat on a schedule is changed manually (at the thermostat or through the TELUS SmartHome app), it overrides the schedule until the next scheduled change happens.

__What thermostat events can trigger a notification?__
A notification can be triggered by:
- A non-scheduled change of target temperature
- Change of thermostat mode
- Threshold temperature excess (and restoration)
- Extreme temp mode activation

__Note__: Scheduled setpoint changes do not trigger notifications and are not reported in your event history.

__Can I control my low and high fan settings?__ 
No. Low and high fan settings are not controllable from your TELUS SmartHome Security system.

Installing your Smart Thermostat / Frequently asked questions

Installing your Smart Thermostat

Installing a Smart Thermostat / Child Article Config

Installing your Smart Thermostat / SEO

Follow these instructions to install your Smart Thermostat.

How to install Smart Thermostat | TELUS Support

Follow these instructions to install your Smart Thermostat

Installing your Smart Range Extender / Step-by-step video

1.	Log in to the TELUS SmartHome app on your mobile device. Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account)
2.	Select __Menu__ at the top left-hand corner
3.	Select __+ Add device__ 
4.	Select __Other__![Install Smart Range Extender - 1](//images.ctfassets.net/9mt4r6ro1ay9/1lgdhrBKiyELqhwELx7R9k/e5782a47f018f0a21a632e30b8dfdf2a/Install_Smart_Range_Extender_-_1.jpg)![Install Smart Range Extender - 2](//images.ctfassets.net/9mt4r6ro1ay9/hPWS56OEna0Gel07Q9Hq7/87b52e3d4d08d62c06f292b1fb18715f/Install_Smart_Range_Extender_-_2.jpg)![Install Smart Range Extender - 3](//images.ctfassets.net/9mt4r6ro1ay9/7zAeCefIYU2P8GMoPfSa7b/09099b4ff77550072fbc9b3990cbbba2/Install_Smart_Range_Extender_-_3.jpg) 	 	 
5.	If installing on a Control Panel, ensure your Control Panel is unlocked on the home screen before continuing
6.	Select __Begin installation__
7.	Please wait while the system is preparing for installation. Once your system is ready to add your device, it will show "Complete"
8.	Select __Next__. Your Control Panel or Automation Hub begin to search for your device
9.	With the Smart Range Extender plugged into an outlet, press the button on the side twice
10.	Your Control Panel will indicate that your device has been added to the network successfully. Your Automation Hub’s Z-Wave LED will flash quickly, then turn solid to indicate that the device has been added to the network successfully
11.	Enter a name for your device and select __Next__. Congratulations, you have successfully added your new device to your account
12.	Select __Add more__ to install additional devices or select __Done__ at the top right corner to complete the installation process

Installing your Smart Range Extender/ Installing your device using the mobile app

Installing your Smart Range Extender

Installing a Smart Range Extender / Child article config

Installing your Smart Range Extender / SEO

Instructions to install your Smart Range Extender using the TELUS SmartHome app. 

How to install the Smart Range Extender | TELUS Support

Instructions on how to install your Smart Range Extender 

Installing your Smart Garage Door Opener/Video on how to install your Smart Garage Door Opener

Before you begin, make sure your garage door is compatible with our Smart Garage Door Opener. Learn more on [__Smart Garage Door Opener compatibility__](https://www.telus.com/en/support/article/smart-garage-door-opener-compatibility).

To install the Smart Garage Door Opener, you will need the following tools:
- Screwdriver or power drill
- Hammer
- Ladder

__Components included in the package:__
- Smart Garage Door Opener
- Adjustable mounting bracket
- Tilt sensor and mounting tape
- Power supply
- Power supply retaining bracket
- Wire ties, mounting screws and anchors

__Device specifications:__
- The Smart Garage Door Opener should be installed on sectional type (roll up) doors only. Do not install on one-piece doors
- Operating temperature: -20° to -50°C 
- Tilt sensor range: 100” line-of-sight to Smart Garage Door Opener

Installing your Smart Garage Door Opener/ Pre-installation checklist

1.	Plug in the Smart Garage Door Opener in an outlet near the Control Panel
2.	Log in to the TELUS SmartHome app on your mobile device. Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account)
3.	Select __Menu__ at the top left-hand corner
4.	Select __+ Add device__ 
5.	Select __Other__ ![Smart Garage Door Opener instructions 1](//images.ctfassets.net/9mt4r6ro1ay9/5ILtgXiqthg1H0oOLz4IQQ/e5d1373e0feafa7560ca0fe61e7ec64f/Smart_Garage_Door_Opener_instructions_1.jpg) ![Smart Garage Door Opener instructions 2](//images.ctfassets.net/9mt4r6ro1ay9/2gA8RpEVMH0eoXi8cOSewC/209def3028d271f359dbaff8425c929a/Smart_Garage_Door_Opener_instructions_2.jpg) ![Smart Garage Door Opener instructions 3](//images.ctfassets.net/9mt4r6ro1ay9/64BvhmolcrytKi5fmlDpC7/d37cf03d35ece2cad786c730d8f3aaad/Smart_Garage_Door_Opener_instructions_3.jpg) 	 	 
6.	If installing on a Control Panel, ensure your Control Panel is unlocked on the home screen before continuing
7.	Select __Begin installation__
8.	Please wait while the system is preparing for installation. Once your system is ready to add your device, it will show "Complete"
9.	Select __Next__. Your Control Panel or Automation Hub will now search for your device
10.	Press the button on the side of the device once to trigger your device 
    - __Note__: During this time you may be asked to enter an Authentication Key to continue the pairing process. To proceed, please enter the first five digits of the Device Specific Key (DSK) which is typically printed on the packaging or found directly on the device.
11.	Your Control Panel will indicate that your device has been added to the network successfully. Your Automation Hub’s Z-Wave LED will flash quickly, then turn solid to indicate that the device has been added to the network successfully
12.	Enter a name for your device and select __Next__. Congratulations, you have successfully added your new device to your account
13.	Select __Add more__ to install additional devices or select __Done__ at the top right corner to complete the installation process

Installing your Smart Garage Door Opener/ Installing your device using the mobile app

1.	Unplug the Smart Garage Door Opener while you are physically installing
2.	Attach the tilt sensor mounting plate to the top panel of the garage door 
    - __Note__: Use double-sided tape (make sure to wipe down the surface first for maximum stickiness) or the two mounting screws supplied. Drill 1/16” pilot holes if required. Make sure the arrows on the mounting plate point up.
3.	Activate the sensor by removing the battery protection pull strip
4.	Snap the sensor onto the mounting plate. Make sure the arrow on the sensor is facing up
5.	Mount the Smart Garage Door Opener above the garage door opener or to the garage opener’s metal brackets with the mounting bracket 
  __Next, mount your Smart Garage Door Opener to the ceiling above your garage opener__:
6.	Use the four screws and anchors provided to mount the device above the garage door opener
7.	Place the device on the ceiling and mark the four holes with a screwdriver or pencil
8.	Pre-drill holes into the ceiling where you marked with a 3/16” drill bit
9.	Tap in anchors gently into pre-drilled holes with a hammer
10.	Mount the Smart Garage Door Opener to the ceiling with the screws 
    - __Note__: It is best to mount on the ceiling near the opener and a power outlet. See image below for reference. ![Mounting Smart Garage Door Opener](//images.ctfassets.net/9mt4r6ro1ay9/2jNEztBV6mDKpkp0PQxbdf/e7c31e828e837788748a8d3556457ca3/Mounting_Smart_Garage_Door_Opener.png) 

__To mount the device to the metal brackets with the mounting bracket, follow these steps:__
1.	Secure mounting bracket to the device with the supplied screws. The mounting bracket can be affixed in three different ways onto the device ![Metal brackets](//images.ctfassets.net/9mt4r6ro1ay9/6uxrumR7c7rZSPjJMXZ4Kv/294f018d319e954294350e1bb8db293a/Metal_brackets.png)

2.	Use the nuts and bolts provided to attach the bracket and device to the garage door hardware. Make sure the device is clear of all moving parts of the garage door and the warning lamp is visible ![Attach the bracket](//images.ctfassets.net/9mt4r6ro1ay9/GjOgCN02Ta244OC4h8FVM/2f7cb91931016f4b5fc4250ba51bbf77/Attach_the_bracket.png) 

__Next, connect the wires:__
1.	Connect the wires from the Smart Garage Door Opener to the push button wall console terminals on yourgarage door opener. The terminals may be named "PWC", "WC", "PB", "Push button", or "Red and white.” Terminal names and locations vary by model
2.	Plug the power cord into the power input jack
3.	Remove the screw from the 120VAC outlet faceplate. Secure the retaining bracket to the faceplate with the provided screw. Snap the power supply into the bracket while plugging into the outlet ![Connecting the Smart Garage Door Opener](//images.ctfassets.net/9mt4r6ro1ay9/Gomih72WYmEPRUX5oP5E7/e5a40561360a8d31087cbddd87ac1469/Connecting_the_Smart_Garage_Door_Opener.png)

__Connecting the Smart Garage Door Opener to the garage door mechanism:__
1.	Restore power to your garage door opener
2.	Connect the system by using the garage door opener’s push button to manually open and close the door
3.	Use your Control Panel or SmartHome Security app to activate the garage door opener
4.	Your Smart Garage Door Opener will now beep and flash for 5 seconds before the door moves. Be sure to stay clear of the door during this time

Congratulations. The Smart Garage Door Opener is now set up and ready for use.

Installing your Smart Garage Door Opener/ Installing the Smart Garage Door Opener to your home

__Why does my garage door not completely open or close after I send a command?__

If your garage door does not completely open or close after you send a remote command (i.e. through the Control Panel or via the TELUS SmartHome app), the Smart Garage Door Opener will allow you to try and send the command one more time. If the second attempt fails, the device will go into lockout mode.

If your device is in lockout mode, it will not accept any remote commands. Unlock the device by activating the door from the push button wall console instead.

Once you activate the door via the push button wall console, another command cannot be sent for 30 seconds. This eliminates the chance of the garage door “bouncing” and possibly damaging the Smart Garage Door Opener.

Installing your Smart Garage Door Opener/ Troubleshooting your Smart Garage Door Opener

Installing your Smart Garage Door Opener

Installing a Smart Garage Door Opener Child article config

Installing your Smart Garage Door Opener / SEO

Instructions to set up your Smart Garage Door Opener using either the Smart Garage Door Controller or the TELUS SmartHome app.

How to install the Smart Garage Door Opener | TELUS Support

Instructions to set up your Smart Garage Door Opener

Automation devices installation guides / Parent Article Config

Automation devices installation guides / SEO

Automation devices installation guides | TELUS Support

Best practices on how to log in and set up your system

Instructions to install panel, hub and sensors

Instructions to install your Indoor, Outdoor and Doorbell cameras

Instructions for changing the batteries in your SmartHome Security devices

Instructions to install accessories for your SmartHome Security devices.

Instructions to install Smart devices

Learn about important requirements and compatibility with the TELUS SmartHome Security service and products

How to prepare for your SmartHome Security installation plus frequently asked questions about what comes next

Information on ordering TELUS Security decals and lawn signs.

Watch step-by-step videos explaining how to set up our most popular TELUS SmartHome devices

Download the SmartHome Security user guide

Voice control your TELUS SmartHome Security devices with Amazon Alexa.

SmartHome Security: Contact information for municipal alarm permits

You’ll need a My TELUS account to manage service locations over which you have Owner or Master Control.

Where to recover your SmartHome Security login.

Read about our tips for privacy-proofing your smart home, setting your permissions, securing your privacy and more

Select your service plan below to access your DIY guide and begin your installation

Information for using the TELUS SmartHome mobile app

Access and manage your SmartHome Security account

Use of alternative passcode options to log on to the TELUS SmartHome app

Learn which SmartHome features are available on different platforms

Getting started with your mobile app and web portal

How to install your Control Panel (Gen 2)

Follow the simple instructions here to install your Control Panel (Gen 3)

Quick installation guide as well as troubleshooting steps.

How to install your Door and Window Sensor

How to install your Motion Sensor

How to install your Smoke Sensor

How to install your Flood Sensor

How to install your Glass Break Sensor

How to install your CO Detector

How to install your 4-Button Keyring Remote

Instructions on how to integrate Lutron Caséta and RA2 Select with TELUS SmartHome

Instructions to install a Nest thermostat in your home

Easy instructions to install an Ecobee thermostat to your TELUS SmartHome

Determine if your sensors are installed properly

Self-installation instructions for security devices

Installing your panel, hub and sensors

Install your Doorbell Camera using these instructions

Follow these instructions to install your V522 Indoor Camera

 Install your V523 Indoor Camera using these instructions

Install your v723 Outdoor Camera using these instructions

Install your V722 Outdoor Camera using these instructions

Learn how to adjust your outdoor camera

Instructions for repositioning your outdoor camera

How to add your camera using the MAC address

Installing your video camera

Instructions to check if your garage door will work with the TELUS Smart Garage Door Opener 

Installing your automation devices

Information on adding new devices to your SmartHome Security system

Information on how to get a copy of your insurance certificate and what it’s used for.

Find answers to frequently asked questions related to your Vivint security account.

Learn about SmartHome Security's professional monitoring service

Instructions on how to reduce false alarm activity

Find answers to your questions about the privacy of your SmartHome Security systems

Learn about the additional charges that may be applicable on SmartHome Security, including false alarm fees, alarm permit fees and guard dispatch and grounding fees  

Information about Guard Response services associated with your TELUS SmartHome Security service

Execute multiple actions across multiple devices with the help of Scenes

Important information to know if you lose or switch your phone

Configure your SmartHome app to receive a notification in the event of a power outage

See your event history through the SmartHome app and web portal

Find answers to frequently asked questions relating to the recent changes in the management of your security account.

Frequently asked questions