What is TELUS Online Security Basic?

Information on TELUS Online Security, a complete online protection solution

TELUS Online Security is a comprehensive online security product available for our TELUS Internet customers. It offers complete online protection for your family’s devices, privacy and personal information conveniently billed to your TELUS bill.

What does it include?


  • Dark web monitoring for 1 person that continuously monitors and patrols the hard-to-find dark websites and forums (‘the dark web”) for use of your personal information, including email and passwords, and sends alerts to notify you what steps to take in protecting your information
  • Real-time protection for your family’s PCs, MACs, Android and iOS devices against online threats such as ransomware, viruses, spyware and malware for up to 2 devices
  • Secure VPN that gives your family the power to secure your connection each time they go online. Your personal info is encrypted, preventing cybercriminals from intercepting your connection and gaining access to your personal info for up to 2 devices

What is the dark web and why would this product be useful for you?


The dark web is a hidden layer of the internet that is not accessible to the average person. This area is popular with criminals because they can remain anonymous and untraceable. It is a marketplace where hackers and thieves exchange information.

We introduced this product as a way to notify you when your personal information appears on the dark web. Partnered with Norton, the product has a monitoring system that patrols the dark web and notifies you when we find your information, such as your email address, home address, etc.

Not only are you notified, but you are also suggested steps to prevent identity theft from the exposed information.


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