TELUS Webmail email storage

Go-to tips for maximizing your storage

This article covers how to track and manage your TELUS webmail storage.

How much storage space do I have?


TELUS offers 5GB of storage space for each mailbox.

Over the coming months, TELUS email will be powered by Google and your storage space will be increased to 15GB. To find out more, visit telus.com/email.

How do I know how much space is available?


  1. Log in to webmail.telus.net
  2. Hover your mouse over your name located in the top right corner

What happens if I’m close to my limit?


If you’ve reached 90% of your limit, you will receive an email notification.

The next time you log in to webmail.telus.net, a notification will display. Once you are over your limit, your email will be returned to the sender, along with a notification that your mailbox is full.

Pro-tip: Make sure to regularly delete or archive your email to stay within your email storage limit.

How do I delete messages?


  1. Log in to webmail.telus.net
  2. Right-click on Trash on the mail folders list
  3. Choose Empty trash
  4. If you deleted a message by error:
    a. Right-click on Trash on the mail folders list
    b. Then choose Recover deleted items
    c. Select the item to recover and click on Recover to
    d. Choose the destination folder and select OK

How do I export messages I want to keep?


  1. Log in to webmail.telus.net
  2. Select Preferences
  3. Select Import / Export
  4. Select type “Account”
  5. Choose the source folder(s) you want to export
  6. Select Export

This will export your data to a Tar-GZipped file type (compressed file) that can be expanded to another storage location.


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