How to use your panel camera

Information and tips for using your panel camera

To help further protect your home and to make sure you to know who is accessing your security system at all times, your system will take a photo of you when you disarm your panel and when your settings are changed. The system will capture both an image and a video when an alarm event occurs. All photos and videos will be stored until you decide to delete them.

Accessing your panel photos or videos


To access the photos and/or videos that were taken, you can view them through:

1. Control Panel or Secondary Touchscreen Wireless Panel
Swipe left or right from the main panel screen to get to the disarm photo gallery. To delete the photos or videos from your panel, simply click on the garbage can icon to the right of the photo and enter your master code.

Note: You can customize your settings so you do not need to enter a master code when deleting your captured photos or videos. For instructions, see below.

2. TELUS SmartHome mobile app or web portal
To delete the photos from your TELUS SmartHome Mobile App or the Web Portal:

  • Log into your TELUS SmartHome mobile app or web portal
  • Select your Images folder
  • Select the photo(s) you would like to delete
  • Delete the photos

Customizing your the Camera Settings on your Control Panel


  1. Swipe down from the top by pressing the at the top of your screen to access the settings page
  2. Select Settings
  3. Select Advanced settings
  4. Type in your master code
  5. Select Camera Settings. If you do not see this option, contact TELUS at 1-855-255-8828 to enable the feature to your account
  6. Enable or disable the following camera settings to suit your preferences. All these settings are turned on by default
SettingEnabledDisabled
Secure Delete ImagesA master code is required anytime you want to delete an image from your panelA master code is not required when deleting an image from your panel
Disarm PhotosYour panel captures an image anytime you disarm your panelYour panel does not capture an image anytime you disarm your panel
Alarm PhotosYour panel captures an image anytime an alarm event occursYour panel does not capture an image when an alarm event occurs
Alarm VideosYour panel captures a video anytime an alarm event occurs (i.e. Intrusion)Your panel does not capture a video when an alarm event occurs
Settings PhotosYour panel captures an image anytime you customize your panel settingsYour panel does not capture an image anytime you customize your panel settings

Customizing your the Camera Settings on your Secondary Wireless Touchscreen Panel


  1. On your Secondary Wireless Touchscreen Panel, access your Settings by dragging the menu from the top of the screen
  2. Type in your master code
  3. In your Settings, select Camera Settings
  4. Enable or Disable the options to suit your preference
    Note: The settings on the Secondary Touchscreen Wireless Panel are limited to only the Disarm Photos, Alarm Photos, and Alarm Videos functionality.

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