Pik TV installation for customers using a mobile app

Install Pik on your mobile app

Tips to ensure a smooth installation


  1. Have your My TELUS email and password ready. Forgot your My TELUS password? Reset your password and a new one will be sent to you shortly.
  2. If you’re connecting via Wi-Fi, have your Wi-Fi network name & password ready. Can’t remember your Wi-Fi password? Retrieve your wireless network information.
  3. For Android devices, have your Google username and password ready. For Apple devices, have your Apple ID and password ready.

Set up your Pik TV mobile app on an iOS mobile device


  1. From the home screen of your iOS device, navigate to the App Store
  2. In the search bar of the App Store, enter Pik TV and select Search
  3. The Pik TV app will appear. Select Get
  4. You will be prompted to confirm your Apple ID account. Validate your touch ID or select Install
  5. Enter your Apple ID password to sign in. Your download will begin
  6. Once the download has completed, the Pik TV app will be available on the home screen. Select Open or open the app from the home screen
  7. Upon opening the app, you will be redirected to a login screen where you will be prompted to enter your My TELUS username and password. Don't have an account? Register now. Check the Remember me box so that you don’t have to enter your username and password every time you open the Pik TV app. Forgot your password? Click the link at the bottom of the screen and follow the instructions to have a new password sent to your email
  8. select Login. You will now be redirected to the Pik TV app home page. You’re all set. Watch a show that’s on now, browse the guide for upcoming episodes or search the On Demand library!

Set up your Pik TV mobile app on an Android mobile device


  1. From the home screen of your Android device, navigate to the Play Store
  2. In the search bar of the Play Store, enter Pik TV and select Search
  3. The Pik TV app will appear. Select Install
  4. Once the download has completed, the Pik TV app will be available on the home screen. Select Open or open the app from the home screen
  5. Upon opening the app, you will be redirected to a login screen where you will be prompted to enter your My TELUS username and password. Don't have an account? Register now. Check the Remember me box so that you don’t have to enter your username and password every time you open the Pik TV app. Forgot your password? Click the link at the bottom of the screen and follow the instructions to have a new password sent to your email
  6. Select Login. You will now be redirected to the Pik TV app home page. You’re all set. Watch a show that’s on now, browse the guide for upcoming episodes or search the On Demand library!

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