Data Manager step-by-step guide

This article takes you through the Data Manager feature of the My TELUS app. Don't have the app? Download it free today.

1. Account cycle reminder: The customer will receive a monthly reminder when data refreshes on their Data Manager account
2. Usage meter: Empties as the new cycle begins
3. Overage protection: Toggles for overage protection and data access are available for each subscriber on the account
4. Setting limits: We now have the ability to set a data limit for each subscriber on the account. Select Set a limit to add limits per subscriber

5. Once the customer has selected to set a limit, they can choose how big the limit should be for each subscriber by using the slider

Note: Data limits do not act as an allocation, or chunk of data set aside for each subscriber, they are a usage point that the subscriber cannot go past.

Best practice: We recommend setting limits for each subscriber that in total equals the size of your data bucket. See the example below.

8GB Shared bucket w/3 subs
4GB Limit for Jackson
2GB Limit for Alex
2Gb Limit for Sasha

6. Limit confirmation

7. Overage Protection reminder

Best practice: Set an overage protection with each limit to avoid overage charges.

8. Usage notifications: Customers will get in-app notifications on usage in additions to the ones sent by SMS to their device

9. Data bucket visual: Customers can see a meter with all available data in their bucket, days remaining in their usage cycle and usage by subscriber

10. Reached data limit: When customers reach their data limit and have overage protection activated for each subscriber they will be blocked from using data until the cycle refreshes or until the purchase a data top up

11. Reached data limit without overage protection: Customers will be shown the usage and amount they have been charged as a result of going over.

Best practices:

• If this is the case, we recommend adding a top-up to avoid further data overage charges
• Enable Data Overage protection for each subscriber to avoid costly overages