Amazon Prime in your Optik TV package

Enhance your Optik TV experience with Amazon Prime

What is an Amazon Prime membership?


Prime members get fast, free delivery on millions of items, plus Same-Day or One-Day delivery in select cities. Prime includes streaming of thousands of popular movies, TV episodes and award-winning Amazon Originals with Prime Video. Membership also provides access to over two million hand-curated songs through Amazon Music Prime. Learn more at amazon.ca/prime.

Benefits customers get after signing up Amazon Prime through TELUS


After signing up and successfully activating their Amazon Prime membership through TELUS, customers can pay their TV and streaming subscriptions on one bill.

Get all the benefits an Amazon Prime membership offers, such as:

  • Shopping and delivery: Early access to Lightning Deals and fast, free, flexible delivery options to fit your life
  • Prime Video: Watch award-winning Prime Originals, movies and the shows everyone keeps talking about, including The Marvelous Mrs. Maisel, HANNA and Tom Clancy’s Jack Ryan
  • Amazon Music Prime: Access to over 2 million hand-curated songs, included with Prime. Listen ad-free with unlimited skips and offline listening
  • Twitch Prime: Access to free games, channel subscriptions and exclusive content on the world’s leading live streaming platform for gamers

Learn more about the available benefits here.

Signing up for Amazon Prime in an Optik TV package


The Amazon Prime offer is designed for new and existing Optik TV customers who do not have an active Amazon Prime membership.

New Optik TV customers can sign up for Optik TV and add Amazon Prime to their service.

Existing Optik TV customers can add Amazon Prime by signing in to their My TELUS account, selecting the Optik TV tab, then choosing Add or remove theme pack to customize a new TV package that includes Amazon Prime. Do not have a My TELUS account? Register here.

Alternatively, customers can contact us for support by phone, email, in-store or through Chat.

Setting up Amazon Prime through My TELUS


Once successfully signed up for Amazon Prime in an Optik TV package, customers will receive an email from TELUS with instructions on how to set up an Amazon Prime account. Follow the instructions and sign in to the My TELUS page.

After logging in My TELUS, select Set up your Prime membership and follow the steps to create an account. This ensures the Amazon Prime membership is properly linked through the TELUS subscription. Please proceed to the next section for details on how to create an Amazon Prime account.

Creating an Amazon Prime account (for customers without an active Amazon Prime membership outside of TELUS)


Note: If you have an existing Amazon Prime membership you will not be able to activate your subscription to Amazon Prime through TELUS. However, you can enjoy the Amazon Prime Video App on the Optik TV 4K digital box on channel 424.

Step 1: To create an Amazon Prime account, please first log in to My TELUS, then select Set up your Prime membership.

Step 2: Select No, then click on the Set up your Prime button. If you already have an active Amazon Prime membership outside of TELUS, please skip this step and proceed to Interim sign up solution.

Step 3: You will be directed to the Amazon website. Click on Create your Amazon account located at the bottom of the screen.

Step 4: Enter your name, email and a desired password.

Step 5: A One Time Password (OTP) will be emailed to you. Enter the OTP on the next page to complete the account setup. You will also receive an email from Amazon which confirms you have successfully activated your Amazon Prime membership with TELUS.

Interim sign up solution for customers with an active Amazon Prime membership


If you have an existing Amazon Prime membership you will not be able to activate
your subscription to Amazon Prime through TELUS. However, you can enjoy
the Amazon Prime Video App on the Optik TV 4K digital box on channel 424.
Please select an alternative theme pack by logging in to My TELUS. Please
visit telus.com/channels for our full theme pack selections.

Frequently asked questions


1. Requirements to access Prime Video app on Optik TV
To use the Prime Video app, make sure you are:

  • Using a 4K digital box (regular HD digital boxes do not have the Prime Video app due to technical limitations)

Note: All Optik TV 4K digital boxes are marked “4K” on the front of the box, as seen here:

  • Subscribed to TELUS Internet plan
  • Subscribed to Amazon Prime

If you are an existing Optik TV and Internet customer and do not have a 4K digital box to access the Prime Video app, you need to upgrade your digital box. Please visit telus.com/4K or contact us to learn about the benefits or how to upgrade.

If you are currently not an Optik TV customer, you can sign up at telus.com/OptikTV.

2. Launching Prime Video app on Optik TV
a. Press the apps/interactive button on your remote control and select Prime Video, or
b. Tune in to channel 424 and press OK

3. Signing in Prime Video app and registering Optik TV digital box
An Amazon Prime membership is required to access the app.

Existing Amazon Prime members:
a. Launch the app and select Sign in and start watching
b. Follow the instructions on screen to register your Optik TV media box with your Amazon account

New to Amazon Prime: Please add Amazon to your Optik TV subscription by visiting telus.com/AmazonPrime. You may also contact us to find out how to subscribe.

4. Exiting or de-registering your Optik TV digital box with the Prime Video app
To exit the Prime Video app without signing out:
Press the back or back/exit button and return to the channel you were previously watching.

To exit and sign out of Prime Video app:
When in the Prime Video app and browsing through the Prime Video library, navigate to Settings located on top of the page and select Deregister your device. Then click on the Deregister device button on screen. You will be required to sign in and register the Optik TV digital box when next time you launch the Prime Video app.

5. Data consumption when using Prime Video app
When using Prime Video app on Optik TV or your mobile devices, it will contribute to your data usage. High Definition (HD) content uses about 3GB per hour.

6. Set up parental PIN
You can set up a parental PIN at PrimeVideo.com/pin.

7. I currently have an Amazon Prime account. Can I link it to my Optik TV package?
Please refer to Interim sign up solution for customers who already have an active Amazon Prime membership outside of TELUS for more details.

8. I received an error message when setting up my Prime account through TELUS. What should I do next?

This is because the email address used to set up the Amazon Prime account through your Optik TV subscription is associated with an active Prime membership, as a result you are unable to transfer this Prime account to your Optik TV subscription.

Please sign in to My TELUS, remove the Amazon Prime theme pack from your Optik TV subscription or replace it with another theme pack. Please refer to Interim sign up solution for more details.

Alternatively, you can contact us for support by phone, email, in-store or chat.

9. If I move, does this impact my Amazon Prime subscription?
No. As long as your Optik TV service continues at your new address. If Optik TV is not available at your new address, you’ll receive an email from Amazon Prime to update your payment method.

10. If I downgrade or disconnect my Optik TV services, how will it impact my Amazon Prime subscription?
If you downgrade your Optik TV to a package that does not include the Amazon Prime theme pack or disconnect your Optik TV service, your Prime membership will be automatically cancelled. To continue your Amazon Prime membership, please visit amazon.ca/prime and directly sign up for Amazon Prime to continue enjoying the benefits.

11. How do I remove the Amazon Prime subscription from my Optik TV package?
You can remove your Amazon Prime subscription by signing in to your My TELUS account, then click on the Optik TV tab at the top of the page, and select Add or remove theme pack. You will receive a confirmation email from Amazon once you remove Amazon Prime from your Optik TV package, notifying that your Amazon Prime membership has been cancelled.

12. Can I check if my Amazon Prime membership is paid for within my Optik TV subscription?
Yes. You can visit the ‘Manage Your Prime Membership’ at amazon.ca/prime where your current method of payment will be indicated near the top left of the page in the billing section.

13. How do I get support for Amazon Prime?
You can either visit the Amazon Prime help page or contact Amazon Customer Service here.

Important: Offer subject to change. Terms and conditions apply. Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Amazon Prime has a retail value of CDN$ 7.99/month (plus any applicable taxes) in CA. You can cancel at any time by logging in to your My TELUS account at telus.com/MyTELUS. Amazon, Amazon Prime, Amazon Prime Video and all related logos are the intellectual property of Amazon.com, Inc. or its affiliates.

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