Differences between TELUS.net, TELUS Webmail, and TELUS email

Clarification of terms used TELUS.net, TELUS Webmail, and TELUS email

TELUS is migrating all customers to an upgraded email platform. We are partnering with Google to make your email more reliable, secure and powerful. To continue accessing your email, you will need to schedule your upgrade to the new platform.

To schedule your migration to the new TELUS.net email powered by Google visit webmail.telus.net or call 1-800-361-3311.

If you do not remember your password or need to reset your password: Please click on this link for instructions and then come back to webmail.telus.net

These terms are used interchangeably by our customers and our agents. There are a few differences that we would like to clarify:


  • Most TELUS customers receive 10 complimentary TELUS.net email addresses when subscribed to one of our Internet packages1
  • One account is automatically created when signing up for TELUS Internet, the rest can be added later with no extra charges

TELUS Webmail

  • TELUS Webmail is the preferred method of accessing, managing and using TELUS.net email accounts
  • TELUS Webmail has the ability to store contacts, calendar, tasks and has a 5GB storage limit
  • TELUS Webmail provides access to email, contacts, tasks and calendar by simply logging in to the portal from any Internet-enabled device -great for staying in touch when on vacation!

TELUS email

  • TELUS email is another way of referring to TELUS.net accounts

1. TELUS.net email not available for TELUS PureFibre customers at this time.

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