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TELUS. Let's make the future friendly.
COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
Support
Mobility support
Features & service

Mobility support

For help with your phone, smartwatch, tablet & plan

Here are our suggested articles to help you quickly

Help getting started with your new phone

Changing your plan & adding on features

Transferring ownership of your number

Check your order status

View our return policy

Updating your address & other account changes

Set up a payment arrangement plan

Blocking unwanted robo-calls

Repairing your phone or tablet

  • Devices
  • Features & service
  • Data & usage
  • Alerts
  • Service terms
  • Help getting started

Here you can browse all of our articles

Getting started

  • Update a Mobility rate plan or add-on
  • Change your mobile phone number
  • Transfer your phone number to a new device or account
  • Call Control for mobile devices explained
  • TELUS IP Relay Service

Learning

  • VoLTE (Voice over LTE)
  • Conference calls on your mobile device
  • Call forwarding on your mobile device
  • Favourite numbers on your mobile device
  • Wi-Fi Calling for Apple and Android devices

Troubleshooting

  • Troubleshoot: Can't make or receive phone calls

Getting started

  • Photo and video messaging
  • Useful iMessage information
  • Tips on identifying spam
  • Report a spam message
  • Message pricing

Learning

  • Determine the number of text messages sent and received
  • Send and receive text messages internationally
  • Android Next-Gen Messaging explained
  • Political campaign-related text messages

Troubleshooting

  • Three steps to fix your text message issues
  • Three steps to fix your picture & video message issues
  • iMessage de-registration
  • Fix your iMessage problems
  • Android Next-Gen Messaging deregistration

Interesting articles

  • Sending text messages to landlines no longer supported
  • Delete unwanted iMessages

Getting started

  • Getting started with your Prepaid mobility service
  • Problem with your credit check?
  • Interac top-up for Prepaid mobility
  • Credit card top-up for Prepaid mobility
  • Account voucher top-up for Prepaid mobility

Learning

  • Monitor Prepaid account activity
  • Prepaid top-ups: Online, over the phone and in-store

Troubleshooting

  • Troubleshoot sending or receiving text messages on a Prepaid device
  • Troubleshoot data on a Prepaid mobile device

Getting started

  • Set-up and tips for travelling with your mobile device

Learning

  • Understanding how you will be charged while travelling
  • Make a call or send a text when travelling
  • Easy Roam: Frequently asked questions
  • Canada-US Plan: Frequently asked questions
  • Understanding roaming charges on your bill

Troubleshooting

  • Troubleshoot mobile phone problems when travelling

Getting started

  • Set up mobile voicemail
  • Record and manage voicemail greetings on mobile devices
  • Retrieve your mobile voicemail messages
  • Select your mobile voicemail language
  • Instant Voicemail

Learning

  • Receive voicemails as text messages or emails
  • Visual voicemail for iPhone
  • Visual voicemail for Android

Troubleshooting

  • Change or reset your mobile voicemail password

View related products & services

  • Account & Billing support
  • Drive+ support

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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