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COVID-19:
Learn how we’re supporting communities and helping Canadians stay connected.
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Mobility
Features & service
Mobility
Here are our suggested articles to help you quickly
Help getting started with your new phone
Changing your plan & adding on features
Transferring ownership of your number
Check your order status
View our return policy
Updating your address & other account changes
Set up a payment arrangement plan
Blocking unwanted robo-calls
Repairing your phone or tablet
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Devices
Features & service
Data & usage
Alerts
Service terms
Help getting started
Devices
Features & service
Data & usage
Alerts
Service terms
Help getting started
Browse by topic
Calling features
Getting started
Update a Mobility rate plan or add-on
Change your mobile phone number
Transfer your phone number to a new device or account
Call Control for mobile devices explained
TELUS IP Relay Service
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Learning
VoLTE (Voice over LTE)
Conference calls on your mobile device
Call forwarding on your mobile device
Favourite numbers on your mobile device
Wi-Fi Calling for Apple and Android devices
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Troubleshooting
Troubleshoot: Can't make or receive phone calls
Messaging
Getting started
Photo and video messaging
Useful iMessage information
Tips on Identifying Spam
Report a spam message
Message pricing
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Learning
Determine the number of text messages sent and received
Send and receive text messages internationally
Android Next-Gen Messaging explained
Political campaign-related text messages
Troubleshooting
3 steps to fix your text message issues
Three steps to fix your picture & video message issues
iMessage de-registration
Fix your iMessage problems
Android Next-Gen Messaging deregistration
Interesting articles
Sending text messages to landlines no longer supported
Delete unwanted iMessages
Prepaid features
Getting started
Getting started with your Prepaid mobility service
Problem with your credit check?
Interac top-up for Prepaid mobility
Credit card top-up for Prepaid mobility
Account voucher top-up for Prepaid mobility
Learning
Monitor Prepaid account activity
Prepaid top-ups: Online, over the phone and in-store
Troubleshooting
Troubleshoot sending or receiving text messages on a Prepaid device
Troubleshoot data on a Prepaid mobile device
Travel & roaming
Getting started
Set-up and tips for travelling with your mobile device
Learning
Understanding how you will be charged while travelling
Make a call or send a text when travelling
Easy Roam: Frequently asked questions
Canada-US Plan: Frequently asked questions
Understanding roaming charges on your bill
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Troubleshooting
Troubleshoot mobile phone problems when travelling
Voicemail
Getting started
Set up mobile voicemail
Record and manage voicemail greetings on mobile devices
Retrieve your mobile voicemail messages
Select your mobile voicemail language
Instant Voicemail
Learning
Receive voicemails as text messages or emails
Visual voicemail for iPhone
Visual voicemail for Android
Troubleshooting
Change or reset your mobile voicemail password
Other categories
Using My TELUS
Account & Billing
Service terms
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