Unlock your TELUS mobile device

Information on how to unlock your TELUS mobile device


Device eligibility

Your device must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.

  • The device is locked to the TELUS network (TELUS can only unlock TELUS devices)
  • The device is not flagged as lost or stolen


Still have questions? Ask the TELUS community

Connect with the TELUS community and get answers from other customers on our forum, the TELUS Neighbourhood.