Norton Security products will be retired
Cyber threats are evolving, and so are we. Your Norton Security product was built on an old platform that will no longer be supported by Norton. That’s why we’re retiring your product and introducing TELUS Online Security Powered by NortonLifeLock™.
Norton Security will be retired and cease functionality starting February 1, 2021. While your Norton Security services are being retired, you can continue to stay protected with TELUS Online Security. View a full list of TELUS Online Security packages.
Step 1: After purchasing Telus Online Security, activate your new service by completing the instructions on the activation email that you will have received. Go to the Get started link. Next, go to the My Norton portal and enter your My Norton username and password.
If you do not have a Norton account, select Create a new account and complete the sign-up process.
Step 2: Navigate to the My Norton dashboard which will display the items you need to download. Download and install what is available to you on the dashboard by selecting Download.
Step 3: Depending on your device that you are installing the security and privacy features on, you will be redirected to your mobile app store or you will see the following options:
- Agree and download: Select this option if you want to install on the device you are currently using
- Send a download link: Select this option to send an email or SMS text message with installation instructions to another device