One PVR ($20) and one Wireless Digital Box ($10) rental is included at no cost on a 2 year term. Rental fees are applicable to No term packages.

Additional boxes cost $10/month

• Installation is free on a 2 year term or $100 without a term
• You can book an installation appointment during checkout
• You may find time slots within the next few days, but expect 1 – 2 weeks
• For internet alone, installation takes 1 – 2 hours. For internet + Optik TV, expect 2 – 4 hours
• We’re moving to a virtual installation process, combining our technician team with the latest video chat technology to guide you through the install from the outside of your home

On a 2 year term, we offer a 30-day satisfaction guarantee. If you’re not satisfied, you can cancel within 30 days of installation. All fees – including monthly charges, installation fees (if any) and up to $100 in pay-per-view charges – will be waived. If you received a gift with purchase, you have 21 days to return it.

After 30 days, if you cancel your internet and/or TV service, the fee will be $15 for each service, for each month (or partial month) remaining in your term. For example:

If you cancel your TV service at the end of month 18, there are still 6 months remaining in your term. So the cancellation fee will be 6 months x $15 = $90 (plus taxes)

If you cancel both Internet and TV at the end of month 18, there are still 6 months remaining in your term. So the cancellation fee will be 6 months x $30 = $180 (plus taxes)

No term If you are not on a term agreement (or if you’ve completed it) you may cancel services any time without charge. The 30-day satisfaction guarantee does not apply.

Theme packs are small bundles of channels of a similar genre (e.g. news, lifestyle, movies, etc.) Adding theme packs is convenient and cheaper than buying all the individual channels.

Our premium options represent the very best in entertainment. Popular premium options include Netflix Premium, Crave + Movies + HBO, Sportsnet World, and a variety of premium foreign language packages.