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SmartHome Security support
Managing your services & devices
Find how to make changes to your account and services.
Getting started
Fixing an issue
Managing your services & devices
Learning about your services
Transferring or moving your service
Transfer your Home and SmartHome Security services to another person
Managing your notifications
Set up personalized notifications and alerts in mobile app and web portal
Set up Unexpected Activity Alert notifications
Set up Critical Alert notifications
How to use Places (formerly Geo-Services)
How to override Do Not Disturb mode on Android
Arming and managing alarms
Arming and disarming your system using the mobile app or web portal
Cancel an alarm using your mobile app
Bypass a sensor
Managing your emergency contact information
How to use Scenes
Managing user access
Add or edit user access and codes
How to unlock your Smart Door Lock
Managing your panel and sensors
Arm or Disarm my system
How to use a Duress Code
Bypass a sensor
Change a sensor name
SmartHome Security equipment swap guides
Battery replacement
Replacing the batteries for my panel and sensors (2019 and after)
Replacing the batteries for my panel and sensors (before 2019)
Replacing the batteries for my AlarmForce equipment
Changing the batteries in your SmartHome Security devices
Replacing the batteries for my automation devices
Managing your video cameras and clips
Manage your recording rules
Adjust the image quality of your video cameras
View live video and manage your video clips
Your monthly video clips explained
Understanding the privacy of your video cameras
Managing your automation devices
How to unlock your Smart Door Lock
Compatible devices with my TELUS SmartHome
Add a Sonos smart speaker to your TELUS SmartHome
Add a Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB) to your TELUS SmartHome
Add an August Smart Lock Pro to your TELUS SmartHome
Self-serve only tasks
How to pay your bill
Reset Personal Identification Number (PIN)
Payment options for overdue fees
Set up and manage pre-authorized payments
Change your billing address in My TELUS
View related products & services
Accessibility at TELUS
Account & Billing
ADT By TELUS
TELUS Custom Security Solutions
Service terms & alerts
