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Mobility support
Getting started
Information for new customers and instructions on how to get set up.
Getting started
Fixing an issue
Managing your account
Learning about your services
Checking your order status
How to check your mobility order status
Problem with your credit check?
Reserve & Pick Up
Information for new & renewing Mobility customers
Welcome to TELUS Mobility
Checklist for activations and renewals
Learn how to set up, troubleshoot and use your device
Activate your mobile device
Getting started with your Prepaid mobility service
Checking if your phone will work with TELUS
VoLTE (Voice over LTE)
Information on how Bring-It-Back™ & device balances work
TELUS Bring-It-Back™ explained
How to keep a Bring-It-Back™ device
How to return a Bring-It-Back™ device
Online Returns explained
Preparing for trade-in or returning your Bring-It-Back™ device
Information on online renewals and device change
How to complete a Mobility upgrade online
Setting up your mobile internet hotspot
Huawei E8372 mobile internet key
Update your Huawei E182E Mobile Internet Key
Smartwatch set-up
Smartwatch FAQ
Samsung Galaxy Watch FAQ
Welcome to TELUS Mobility
Setting up Drive+ notifications
Set up data notifications for Drive+
View related products & services
Accessibility at TELUS
Account & Billing
Service terms & alerts
