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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
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Changing Lock screen security

Google Pixel on Android 10.0.0

Setting up a lock on your device will help keep your information secure. A screen lock will prevent others from getting into your device unless they have the necessary credentials. If your device is requesting a PUK code, you need to contact your carrier to unlock your device. Removing your security lock will allow anyone to be able to unlock your device.

  1. The indicator is towards the top.
    1.

    From the Home screen, drag down the Notification panel.

    Step 1/14
  2. The indicator is towards the top.
    2.

    Drag down the Quick settings panel.

    Step 2/14
  3. The indicator is towards the right.
    3.

    Tap the Settings icon.

    Step 3/14
  4. The indicator is in the center.
    4.

    Scroll to Security.

    Step 4/14
  5. The indicator is in the center.
    5.

    Tap Security.

    Step 5/14
  6. The indicator is in the center.
    6.

    Tap Screen lock.

    Step 6/14
  7. The indicator is in the center.
    7.

    Tap PIN.

    Note: For this tutorial, we're showing how to set up a PIN. You can select a different type of security, but steps may vary based on what you choose.

    Step 7/14
  8. The indicator is towards the bottom.
    8.

    Enter your PIN.

    Note: Your PIN must be at least 4 numbers long.

    Step 8/14
  9. The indicator is towards the right.
    9.

    Tap Next.

    Step 9/14
  10. The indicator is towards the bottom.
    10.

    Confirm your PIN.

    Step 10/14
  11. The indicator is towards the right.
    11.

    Tap Confirm.

    Step 11/14
  12. The indicator is in the center.
    12.

    Select a notification preference.

    Note: Tap Hide sensitive content to prevent the content of emails, texts and other notifications from appearing on the Lock screen. You'll be notified that you have a new message, but not shown what the message contains.

    Step 12/14
  13. The indicator is in the bottom right.
    13.

    Tap Done.

    Step 13/14
  14. There are no indicators associated with this step.
    14.
    Step 14 of 14:

    You've completed the steps!

    Step 14/14

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
To help us improve this website, we'd love to hear your feedback.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.

To help us improve this website, we'd love to hear your feedback.

About Us
Careers
Media
Policies / Regulatory
Security
Social Impact

Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms

Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms

Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise

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