Warranty and repair information for mobile phones, tablets, smartwatches and hotspots
Tips and warranty information for phones, tablets, mobile internet devices and watch devices.
TELUS offers hassle-free returns, in-warranty and out-of-warranty repairs for all TELUS devices. There are no assessment charges, loaner fees¹ or add-on repair charges to have your device repaired at TELUS. Our priority is getting you reconnected as fast as we can.
For your convenience, there are now more repair locations available to you. You can visit a TELUS store or a Mobile Klinik location for phone repair services.
Mobile Klinik is authorized by select phone manufacturers to perform repair service usually within the same day, and are backed by their own industry-leading lifetime repair warranty (parts and labour).
Find out what is covered and what to do if you have a problem with your device. Before getting started, you can check your warranty coverage and repair options. Check your warranty and locate the closest TELUS store or Mobile Klinik location
here
or visit
telus.com/CheckWarranty
. You can also check your warranty in the My TELUS app.
1. Post-paid accounts. A deposit is required for prepaid accounts. Loaner must be returned upon repair pickup.
All new TELUS iPhones, smartphones and feature phones come with a limited manufacturer’s warranty of 1 to 3 years depending on the model. Please refer to the warranty information included with your device for complete rules and conditions.
TELUS Certified Pre-owned phones have a 1-year Certified Pre-owned warranty from TELUS.
Only manufacturer’s defects are covered under the limited warranty. This does not include physical and/or liquid damage.
Every new phone comes with a limited manufacturer’s warranty. Only manufacturer’s defects, not physical and/or liquid damage, are covered under the limited warranty.
To learn more about the right repair options for you, visit
telus.com/CheckWarranty
or the My TELUS app. For access to tips and tricks on optimizing your device on the go, download the Mobile Klinik Device Checkup app from the Google Play Store or the Apple App Store.
Every new iPhone comes with a limited 1 year manufacturer’s warranty from Apple. Only manufacturer’s defects, not physical and/or liquid damage, are covered under the limited warranty.
For access to tips and tricks on optimizing your device on the go, download the Mobile Klinik Device Checkup app or the My TELUS app.
All new TELUS tablets come with a limited warranty of 1 to 2 years depending on the model. Please refer to the warranty information included with your device for complete rules and conditions.
Only manufacturer’s defects are covered under the limited warranty. This does not include physical and/or liquid damage.
To learn more about the right repair options for you, visit
telus.com/CheckWarranty
. For access to tips and tricks on optimizing your device on the go, download the Mobile Klinik Device Checkup app.
Every new iPad and iPad Pro comes with a limited 1 year manufacturer’s warranty from Apple.
Only manufacturer’s defects, not physical and/or liquid damage, are covered under the limited warranty.
To learn more about the right repair options for you, visit
telus.com/checkwarranty
. For access to tips and tricks on optimizing your device on the go, download the Mobile Klinik Device Checkup app.
Smart Hubs, hotspots and Internet keys (mobile Internet devices)
All new TELUS mobile Internet devices come with a limited warranty of 1 year. Only manufacturer’s defects, not physical and/or liquid damage, are covered under the limited warranty.
If your device is:
Prepaid customers may be required to leave a deposit
If you have a disability or ordered your phone online, you have 30 days to return or exchange your device
Every new Apple Watch comes with a limited 1 year manufacturer’s warranty from Apple.
Only manufacturer’s defects, not physical and/or liquid damage, are covered under the limited warranty.
Phone activated with an eSIM voucher?
Any eSIM downloaded onto the phone may be wiped during the repair process. If your phone’s eSIM line is active, and the eSIM download is wiped during repair, you will need to visit your eSIM carrier to receive and activate a new voucher. A non-TELUS carrier may charge you for the new voucher.
Note
: Wiping the eSIM download from the phone does not deactivate the rate plan.
Note
: TELUS and its subsidiaries (“TELUS”) are not responsible for loss of carrier service as a result of an eSIM download wipe performed on any non-TELUS eSIM. If your phone’s eSIM line is currently active through a carrier other than TELUS, you are responsible for obtaining and activating a new eSIM card from the carrier. You are responsible for any charges that your carrier may apply for a replacement eSIM card.
