Using Pik TV on a smartphone or tablet

Your smartphone and tablet together with the Pik TV app gives you access to all the live channels and On Demand movies that are available on your media box.

Note: On Demand movies cannot be rented on iOS devices. To access a rented movie using your iOS smartphone or tablet follow these steps:

  1. Rent the movie on your Media Box.
  2. Go to You on your smartphone or tablet.
  3. Select Purchases. You will see your rental below.

Note: If you are a new Pik TV customer and are using the Pik TV smartphone and tablet app while waiting for your Media Box to arrive or be installed, you will only have access to select content.

Download the Pik TV App

Please visit Apple App Store or Google Play Store on your mobile device to download the Pik TV mobile App:

Data Usage

  • The Pik TV app uses your home Internet data or mobile data when using your smartphone or tablet
  • Streaming video is often the biggest contributor to Internet data usage. So understanding how it works is especially important. Using the app to stream content for 1 hour will use 1.7 GB of data (approximate value)

Playback is only available when connected to your TELUS Internet at home

If you are attempting to play content at home but receiving the message alert “Sorry, playback is only available when connected to your TELUS Internet at home.”, it may be for a few reasons:

  • Your media box may not be plugged in. If your media box is still in transit or unplugged you will also get this error message. Please plug in your media box to resolve this.
  • You could be having pairing issues with your media box.
  • Confirm that your mobile device and Pik TV media box are successfully connected to your home Wi-Fi network.
  • Try rebooting your media box to reestablish pairing.
  • Chat with us to troubleshoot further

Note: The Pik TV app can only be used in Canada.

Access rented movies using your iOS smartphone or tablet

  1. Rent the movie on your media box.
  2. Go to Highlights.
  3. Select Resume on your device.

Note: The Pik TV smartphone and tablet app pairs with your media box. Certain channels are only available for viewing if you are connected to your media box and using your "in-home" TELUS Internet.

Channels

Basic channels Channel # Can I watch this channel on the go?
AMI-télé 2288 No
APTN HD 125 No
CBC 100 Yes
CHEK 121 No
City 106 No
CTV 101 Yes
CTV Two 102 Yes
Global 104 Yes
ICI R-C 2001 Yes
Omni 119 No
Knowledge Network 117 Yes
ICI RDI 2053 Yes
TV5 2090 Yes
TVA (East) 2006 Yes
UNIS 2088 Yes
A La Carte channels Channel # Can I watch this channel on the go?
AMC 303 No
The Comedy Network 500 Yes
Space 392 Yes
Showcase 301 Yes
A&E 300 Yes
Food Network 313 Yes
Discovery Channel 701 Yes
History 704 Yes
W Network 329 No
MuchMusic 557 Yes
TLC 304 Yes
Bravo 302 No
HGTV 306 Yes
E! 333 No
Slice 331 Yes
CBC News Network 800 Yes
CTV News Channel 801 Yes
CNN 802 No
Sportsnet Channel # Can I watch this channel on the go?
Sportsnet East 917 No
Sportsnet Ontario 916 No
Sportsnet Pacific 911 No
Sportsnet West 915 No
TSN Channel # Can I watch this channel on the go?
TSN1 900 Yes
TSN2 901 Yes
TSN3 902 Yes
TSN4 903 Yes
TSN5 904 Yes
Sports Pack Channel # Can I watch this channel on the go?
Sportsnet East 917 No
Sportsnet Ontario 916 No
Sportsnet Pacific 911 No
Sportsnet West 915 No
Sportsnet Flames (AB)
914 No
Sportsnet Vancouver Hockey (BC)
913 No
Sportsnet Oilers (AB) 913 No
Sportsnet ONE 912 No
Sportsnet 360 918 No
TSN1 900 Yes
TSN2 901 Yes
TSN3 902 Yes
TSN4 903 Yes
TSN5 904 Yes
TMN & HBO with Crave TV Channel # Can I watch this channel on the go?
TMN 1 406 No
TMN 2 407 No
TMN 3 408 No
HBO Canada East 401 No
HBO Canada 400 No
Crave TV N/A Yes

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