We have recently found multiple subscribers who have had their Apple ID or iCloud account compromised and used to send spam iMessages and texts internationally. This can result in text message charges to user’s accounts.
Who is at Risk
Any client with an Apple Device whose Apple ID account password has been compromised and an unknown apple device has been added to their Apple account.
Check to see if your account has been compromised
- You may notice multiple messages being sent from your device without your control, often in another language. This means an unknown device is using your Apple ID to send iMessages and Text Messages. iMessages will often convert to regular SMS if the iMessage fails to send.
- Check for any devices to do not recognize associated with your Apple ID
- Check to see if you received a notification from Apple informing you that your Apple ID was used to sign in to a device you don't recognize or did not sign in to recently
If your account has been compromised
- If you have not already done so, immediately change your Apple ID password, choose a strong password and change it regularly
- Enable “Two-Factor” authentication for your Apple ID account from the iPhone
- Review any devices attached to your Apple ID and remove any unknown devices
- If you have any concerns about your bill, please contact us
Visit the Apple Support Page for more information.