Troubleshoot Call Trace

Find the reason why Call Trace isn’t working

If Call Trace isn't working, the most likely reason is that your phone is set to pulse instead of tone. If touch tone is not activated, the system will not recognize your * (star) commands. To fix this:

  1. On your phone, look for a switch that allows you to set your phone to pulse or tone. The switch is typically located on the side of the phone, or sometimes on the bottom
  2. Switch to tone
  3. Try using Call Tracing on another telephone in the home

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Calling Features user guide

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