Troubleshoot Call Screen

Tips for solving Call Screen problems

Make sure you are subscribed

Call Screen requires a subscription. Log in to your account and make sure you are subscribed.

Phone not recognizing * (star) commands

The most common cause for Call Screen not working is that your phone is set to pulse instead of tone. If touch tone is not activated, the system will not recognize your commands. To fix this:

  1. On your phone, look for a switch that allows you to set your phone to pulse or tone. The switch is typically located on the side of the phone, or sometimes on the bottom
  2. Switch to tone
  3. Try using Call Screening on another telephone in the home


Calling Features user guide

Did this solve your issue?

Yes No

Please do let us know, we're updating support articles all the time.

Thank you for your feedback

Why didn't this content help?

How can we improve the content of this article?

Remaining characters: 250

Other ways to get support