Your account may have a pay-per-use block on it. This will prevent you from using any features that are pay-per-use, including Call Return.
Phone not recognizing * (star) commands
The most common cause for the Call Return not working is that you have your phone set to pulse instead of tone. If touch tone is not activated, the system will not recognize your commands. To fix this:
- On your phone, look for a switch that allows you to set your phone to pulse or tone. The switch is typically located on the side of the phone, or sometimes on the bottom
- Switch to tone
- Try using Call Return on another telephone in the home