Troubleshoot Call Return

Tips for solving call return problems

Pay-per-use block

Your account may have a pay-per-use block on it. This will prevent you from using any features that are pay-per-use, including Call Return.

Log in to your account and check if you have a pay-per-use block added to your account. You can contact us to get this block removed.

Phone not recognizing * (star) commands

The most common cause for the Call Return not working is that you have your phone set to pulse instead of tone. If touch tone is not activated, the system will not recognize your commands. To fix this:

  1. On your phone, look for a switch that allows you to set your phone to pulse or tone. The switch is typically located on the side of the phone, or sometimes on the bottom
  2. Switch to tone
  3. Try using Call Return on another telephone in the home


Calling Features user guide

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