Troubleshoot the Pik TV Voice feature

Solve issues you may experience when using the Pik TV voice feature and your remote

Ensure your remote is using the latest firmware.

  1. Select the Home button on your remote to open the Android TV Home Screen.
  2. Scroll down until you reach Settings. Press OK.
  3. Under Remote & Accessories select Remote Control Firmware Upgrade.
  4. Select Check for update.
  5. Install the update if one is available

Ensure your microphone is turned on

  1. Select the Home button on your remote to open the Android TV Home Screen.
  2. Scroll down until you reach Settings. Press OK.
  3. Under Device, select Apps.
  4. Scroll to Running apps.
  5. Scroll through the apps list to find Pik TV and select OK.
  6. Select Permissions and select OK.
  7. Select Microphone and select OK to change your permissions.

Ensure you are using the latest version of the app

Visit Updating Pik TV via the Play Store for more information.

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