Set up pre-authorized payments for Home Services

How to set up pre-authorized payments for Home Services

This article is about setting up pre-authorized payments using your TELUS My Account. Pre-authorized payments using the TELUS My Account service are available using a chequing account, credit card or Visa debit card.

Set up Home Services pre-authorized payments in My Account

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be enabled
  4. Select Set up pre-authorized payments for future bills
  5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Step 1: Payment method selection

Customers who select chequing account will move into the upcoming screens. (Note: The feature is still new.) Customers who select credit card will move into the existing pre-authorized payment flow.

Step 2: Chequing account info form

Customers who have selected pre-authorized payment will enter this page. They will be prompted to provide their chequing account details, including:

  • Transit number
  • Institution number
  • Account number

A sample cheque image is provided, so customers can understand where to find this information. There are also “Pre-authorized Payment Plan Terms & Conditions” the customer must agree to before they can proceed.

Note: If any fields are not completed, including the T&C, the following error message will appear, and the customer must correct the information before being able to proceed:

Step 3: Confirm screen

Customers who have completed the form on the previous screen are taken to the confirmation page, where they can review the info provided.

For privacy reasons, the chequing account number is partially hashed. The “Clear and start over” call to action will bring the customer back to step 0.

Once the customer clicks Confirm, a loader screen will appear during processing:

Step 4: Success screen

Customers who have submitted their info and confirmed are taken to the success screen. Here, they will see a summary and a notice that it will take up to one bill cycle for the PAD to take effect, and the summary of the chequing account details.

Customers who have a remaining balance on the account will be advised of such, and are encouraged to make a one time payment. Clicking on the “Pay bill” button will bring customers to the one time payment flow, where a payment can be made via credit card.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

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