Self-serve only tasks

Find out which tasks can only be completed online and where.

Self-serve only tasks are common, quick transactions that cannot be done over the phone or live chat. We’ve made it easy to quickly complete these tasks online. To see which tasks you can do online, please view the list of tasks below.

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Tasks you can complete using My TELUS

Learn about all the tasks you can complete using the My TELUS online web portal or the My TELUS smartphone app.