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Support emergency efforts and donate $20 to TELUS Friendly Future Foundation® in support of Hurricane Fiona relief efforts by texting DONATE to 41010.

Self-serve only tasks using My TELUS

View which tasks can only be completed online using the My TELUS website or mobile app.

Self-serve only tasks are common, quick transactions that cannot be done over the phone or live chat. We’ve made it easy to quickly complete these tasks online. To see which tasks you can do online using My TELUS, please view the list of tasks below.

Billing & payment transactions

TaskAvailable on the My TELUS website?Available on My TELUS app?
Making a one time bill paymentsYesYes
Setting up recurring pre-authorized paymentsYesYes
Setting up a payment arrangement for overdue feesYesYes
Updating your billing preference & account informationYesYes

Managing your Mobility data & roaming

TaskAvailable on the My TELUS website?Available on My TELUS app?
Managing your data including viewing usage and setting remindersYesYes
Adding a fast pass or data top up to your planYesYes
Set up Easy Roam for travelingYesYes

Mobility rate plan changes, SIM swaps & address changes

TaskAvailable on the My TELUS website?Available on My TELUS app?
Change your SIM cardYesYes
Change your Mobility rate planYesYes
Update your addressYesYes

My TELUS passwords & PIN

TaskAvailable on the My TELUS website?Available on My TELUS app?
Change your account PIN (Personal Identification Number)YesYes
My TELUS password resetYesYes

What else can I do online?

We’ve put together a guide that lists out all the different tasks you can do using My TELUS. Please visit the complete My TELUS tasks guide to see all the tasks you can do using the My TELUS online portal or app.

Did this article solve your problem?

Ready to get started?

Once you’re ready to complete one of the tasks above, use the link below to be taken to My TELUS. If you’re not already logged in, you will be taken to the login page first.

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Tasks you can complete using My TELUS

Learn about all the tasks you can complete using the My TELUS online web portal or the My TELUS smartphone app.

Learn about accessibility at TELUS

My TELUS is the best way to manage your account.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Diversity and Inclusion
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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Youtube
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