Sales taxes and your TELUS Mobility bill

Information on sales tax and your TELUS Mobility bill

The taxes on your TELUS Mobility bill may not always be what you were expecting. There are tax rules and regulations which TELUS follows when calculating the tax and the outcome may be a little confusing.

Taxes are dependent on your home province, your location (e.g. you may be travelling) and the location of another person with whom you are communicating at the time. Below is a list of topics containing basic information about sales tax and how they are charged to your account.

Understanding Sales Taxes and Your TELUS Bill

Typically, you are charged the appropriate tax for the province or territory in which you reside, but, if you travel to another province and make phone calls from there, you may be charged the tax of a different province.

Below is a summary of the current taxes and rates that apply in each province or territory:

Note: Goods and Services Tax (GST), Harmonized Sales Tax (HST), Quebec Sales Tax (QST) and Provincial Sales Tax (PST)

Province Rate
British Columbia 5% GST and 7% PST
Alberta 5% GST
Saskatchewan 5% GST and 6% PST (5% PST prior to March 23, 2017)
Manitoba 5% GST and 8% PST
Ontario 13% HST
Québec 5% GST and 9.975% QST
New Brunswick 15% HST
Nova Scotia 15% HST
Prince Edward Island 15% HST
Newfoundland and Labrador 15% HST
Territories 5% GST

Note: This is general information only. The Canada Revenue Agency and the Provincial governments administer tax laws and provide much more detailed information about how those laws apply. If you can't find the information you need, please consult the government links below.

GST and HST and your TELUS bill

  • Throughout the country, either the Goods and Services Tax (GST) or Harmonized Sales Tax (HST) will usually be charged on goods and services that you buy.
  • If you live in British Columbia, Alberta, Saskatchewan, Manitoba, Quebec or any of the Territories you pay 5% GST (in addition, British Columbia, Saskatchewan and Manitoba have a Provincial Sales Tax. Quebec has the Quebec Sales Tax).
  • If you live in Ontario, New Brunswick, Nova Scotia, Prince Edward Island or Newfoundland and Labrador you pay HST.
  • GST or HST must be paid on almost all goods and services you buy from TELUS, including mobile phone charges.

QST and Your TELUS Bill

  • Quebec Sales Tax (QST) is charged to the same TELUS goods and services that you pay GST on in Quebec.
  • QST is charged separately on your bill.
  • The rate of QST is 9.975%.

PST and Your TELUS Bill

  • British Columbia, Saskatchewan and Manitoba each impose a Provincial Sales Tax (PST) in addition to the GST that you pay in those provinces.
  • PST does not always apply to all the same things as the GST/HST or QST.
  • For example, in BC, PST does not apply to administrative charges (if any) on your bill.


  • If usage charges are incurred for long distance, taxes are based on a few variables. If the call is either made or received in your home area then taxes for your province will apply but if the call is both made and received outside your home province, different taxes may apply.
  • If you have an Ontario number and are in Quebec but only make calls home to Ontario then only Ontario tax (HST) applies as your number and the call destination are Ontario.
  • If you have an Ontario number and are in Quebec and make long distance calls within Quebec while there, GST and QST apply as the calls are made and received in Quebec (outside of your home province).
  • If you travel to another province and make a call to a third province that is not your home province or the province you are travelling in then you will be charged the GST or HST of the province you are travelling in.

Phone numbers from more than one province

  • If you have multiple devices with numbers from different provinces, tax laws require TELUS to charge the taxes of the province in which each device is ordinarily situated.
  • For example, if you have a BC number and an Ontario number you will generally be charged GST and BC PST on the BC number and ON HST on the Ontario number.

Credit Adjustments

  • Depending on what type of credit was applied to your account, taxes are applied differently. Below are some examples of how taxes are applied to your bill when an adjustment has been made.
  • When we correct a previous charge that was an error, the taxes that were previously charged will also be corrected.
  • When we provide credits as a reward for renewing your contract, these credits include taxes and are marked with an asterisk on your bill.

Did this solve your issue?

Yes No

Please do let us know, we're updating support articles all the time.

Thank you for your feedback

Why didn't this content help?

How can we improve the content of this article?

Remaining characters: 250

Other ways to get support