Return rental equipment

How to return Optik TV, Satellite TV or Internet rental equipment

Upon cancelling TELUS Optik TV, Satellite TV, or Internet, you need to return your rental equipment by following these steps:

  1. Call TELUS to change or cancel the rental equipment at 310-2255. If your billing address is not the address where you would like the return kit to be delivered, please inform the representative
  2. Within 1-3 business days you will receive a return kit that includes a shipping box(s) and a postage paid tracking sticker
  3. Once you have received the return kit, pack your rental equipment along with any accessories such as power cords, remotes, and cables, into the provided box
  4. Tape the box shut with the provided tape. Peel and attach the included postage paid tracking sticker and use it to cover the existing tracking sticker on the outside of the box
  5. Return the box to your nearest Canada Post outlet and mail it back to TELUS at no charge (locate the nearest Canada Post outlet). Be sure to keep your Canada Post receipt as proof of return and to track the package

Note:

  • If you have not receive the return kit within 5 business days, please call us at 310-2255 to have the return kit resent
  • If your rental equipment is not received within 28 days from cancellation, the equipment replacement charges will be applied to your bill. The charges will be credited back when the equipment is returned

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