Preparing for trade-in or returning your Bring-It-Back™ device
Before you trade-in or return your Bring-It-Back™ device, you'll want to prepare it so your account and personal information are protected.
Android devices
Step 1: Backup your device
Before you switch to a new device, you should make sure your information is safely backed up. Depending on your device, follow these steps:
Backup to Google (all Android devices):
- Open your phone's Settings app
- TapBackup and restore. If these steps don't match your phone's settings, try searching your settings app for backup
- If off, turn onBack up my dataunder the Google account section
- TapBack up now
For more details, visit
Backup to Google
. Backup to Samsung (Samsung devices only)
- Open your phone'sSettingsapp
- TapBackup and restore. If these steps don't match your phone's settings, try searching your settings app for backup
- TapBack up dataunder the Samsung account section
- TapBack up
Step 2: Deactivate “Reactivation Lock”
If you have a Samsung device with “Reactivation Lock” switched on, you must switch this feature off before trading in your phone.Follow the instructions for your device type below.
- Open your phone'sSettingsapp
- Navigate toSecurityto findReactivation Lock. Ensure there is no green checkmark
Step 3: Disable TELUS services on your device
To disable TELUS services on your device and protect your TELUS account, all you need to do is remove your TELUS SIM card from the device you intend to trade-in. In most cases, your old SIM card will work with your new phone. Learn how to
locate the SIM card on your phone
.Step 4: Remove your memory card
Remember to remove your memory card (micro-SD) from your device if it has one. Memory cards are typically black in colour and about half the size of a SIM card. Learn how to
locate the memory card
on your phone.Step 5: Reset your device to its original factory settings
Protect your privacy and reset your device to its original factory settings. Resetting your device deletes your ringtones, contacts, pictures, messages and other downloaded content.Important
: Be certain you have successfully backed up your data or transferred it to your new device before following these steps. The following steps cannot be undone as they will reset your device and erase all your data from it.To reset your device to its original factory settings:
Android
- Open your phone'sSettingsapp
- SelectPrivacy
- SelectFactory data reset
- Place a checkmark next toFormat USB storageif you would like to wipe your Micro SD card while resetting your device
- TapReset phone
- TapErase everything
Samsung
- Open your phone'sSettingsapp
- Navigate toGeneral managementand selectReset, then tapFactory data reset
- Enter theSamsung account password
- TapDelete alland the device will reboot
Step 6: Set up your new device
To set up your new phone, all you need to do to start is to choose your device type
.Apple devices
Step 1: Backup your device
Before you switch to a new device, you should make sure your information is safely backed up by following these steps:Backup to iCloud
- From theHomescreen, tapSettings
- From theSettingsmenu, select
at the top - TapiCloud, theniCloud Backup
- If off, turn oniCloud Backup
- To perform a manual backup, tapBack up now
Learn how to
backup to your computer
.Step 2: Deactivate “Find My iPhone”
If you have “Find My iPhone” switched on, you must switch this feature off before trading in your phone.
- From theHomescreen, tapSettings
- From theSettingsmenu, select
at the top - TapFind My. If it is turned on, turn it off
- SelectOKon the confirmation screen
- Enter yourApple ID passwordand then selectTurn off
- A confirmation screen will confirm that "Find My iPhone has been turned off."
Step 3: Disable TELUS services on your device
To disable TELUS services on your device and protect your TELUS account, all you need to do is remove your TELUS SIM card from the device you intend to trade-in. In most cases, your old SIM card will work with your new phone.
Learn how to
locate the SIM card on your phone
.Step 4: Reset your device to its original factory settings
Protect your privacy and reset your device to its original factory settings. Resetting your device deletes your ringtones, contacts, pictures, messages and other downloaded content.
Important
: Be certain you have successfully backed up your data or transferred it to your new device before following these steps. The following steps cannot be undone as they will reset your device and erase all your data from it. To reset your iPhone to its original factory settings:- From theHomescreen, tapSettings
- TapGeneral
- TapReset
- TapErase all content and settings
Step 5: Set up your new device
To set up your new phone, all you need to do to start is to
choose your device type
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