Mobility pre-authorized payments using your chequing account

Information on setting up and updating Pre-authorized payments using your chequing account

Set up Mobility pre-authorized payments from your chequing account

By mail

  1. Download and Print the Client authorization for automatic account withdrawals form
  2. Mail the completed, signed form along with a void cheque to:

TELUS Client Payment Services
Box 2990
Station Terminal
Vancouver, BC
V6B 3X4

Note: Allow two weeks for processing.

Online

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be enabled
  4. Select Set up pre-authorized payments for future bills
  5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Update information on your Mobility pre-authorized payments from your chequing account

By mail

In order to make changes to the information used for your pre-authorized payments from your chequing account, you must print and mail in the Client authorization for automatic account withdrawals form

Mail the completed, signed form along with a void cheque to:

TELUS Client Payment Services
Box 2990
Station Terminal
Vancouver, BC
V6B 3X4

Note: Allow two weeks for processing.

Online

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be updated
  4. Select Manage your payment info
  5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Your updated pre-authorized payment information is now updated on your account.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

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