Troubleshoot unrecognized star commands on home phone

How to isolate the reason “* + number” isn’t working

If your phone is set to pulse instead of tone the system will not recognize your star (*) commands.

Activate your touch tone

  1. On your phone look for a switch that allows you to set your phone to tone. This is typically located along the sides of the phone
  2. Switch to tone


The calling features user guide

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