Payment options for Mobility services

How to set up pre-authorized payments or automatic top-ups

Set up Mobility pre-authorized payments

  1. Get the app
  2. Log in with the same username and password used for TELUS My Account. Don't have an account? Register now
  3. Select Billing to view your bill. You can see bills for other accounts by selecting them in the top menu
  4. Select Set up pre-authorized payments
  5. Fill out the required fields and submit

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Update information on your Mobility pre-authorized payments

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be updated
  4. Select Manage your payment info
  5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Your updated pre-authorized payment information is now updated on your account.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Make a one-time credit card payment

  1. Get the app
  2. Log in with the same username and password used for TELUS My Account. Don't have an account? Register now
  3. Select Billing to view your bill. You can see bills for other accounts by selecting them in the top menu
  4. Select Pay bill
  5. Complete and submit the online form

Make payments through online banking

  • If you have a TELUS Mobility account (for wireless services), you need the 8 digit account number found at the top of your bill or Client Service Agreement
  • If you have a TELUS Communications account (for home services e.g. Internet, satellite TV or OPTIK TV), you need the 10 digit account number found at the top of your bill or Client Service Agreement
  • If you have a TELUS Quebec account (for wireline services in Quebec only), you need the 16 digit account number found at the top of your bill or Client Service Agreement

Pay by mail

Write your TELUS account number on your cheque or money order payment and include the remittance slip from your invoice.

If you live in Ontario, New Brunswick, Newfoundland & Labrador, Nova Scotia or Prince Edward Island, mail payment to:

TELUS
PO Box 5300
Burlington, ON L7R 4S8

If you live in Quebec, mail payment to:

TELUS
Boîte Postale 11049
Succ./Centre Ville
Montréal, PQ H3C 4Y5

If you live in Alberta, British Columbia, Saskatchewan or Manitoba, mail payment to:

TELUS
PO Box 8950
Station Terminal Main
Vancouver, BC V6B 3C3

Note: When mailing your payment, allow two weeks for processing.

Visit your local bank or financial institution

You'll need to present your bill when you make your payment. Locate a bank or financial institution near you.

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