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SmartHome installation guides

Panel, hubs and sensors installation guides

Panel, hubs and sensors installation guides / Child Article Config

Panel and sensors installation guides

Step-by-step instructions helping you set up your service

Installing your Control Panel (Gen 3) / Video instructions on how to install your Control Panel (Gen 3)

To install your Control Panel, please make sure you have the following in addition to the included equipment:

- Broadband internet connection with Wi-Fi router
- Wi-Fi network name and password
- Master code (will be used for arming and disarming your security system)
- Phillips screwdriver


Installing your Control Panel (Gen 3) / Pre-installation checklist

Before powering up the Control Panel, follow the step-by-step guide included inside the box to begin the installation of your Control Panel using your TELUS SmartHome app.

Don’t have the app or having trouble logging in? View the [__Log in to your TELUS SmartHome Security account__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account) page if you're logging in for the first time or if you forgot your password.

Follow the instructions in the mobile app. Once you have reached the step to install your Control Panel, you will be shown how to:

- Power up the panel
- Connect to your Wi-Fi network using the panel
- Conduct a system check using the panel


Installing your Control Panel (Gen 3) / Installing your Control Panel using the mobile app

Choosing the location of your Control Panel is an important decision because the rest of the system will be designed and tested to work with the device in that location. Any movement of the Control Panel after the installation should be kept to a minimum.

__Here are some tips for selecting the location of your Control Panel__:

- Make sure this is a convenient location in the home 
- Your Control Panel should be in close proximity to a power outlet
- The location should be within Wi-Fi range

__Note__: If you are experiencing connection problems after your installation, double check that your Control Panel has not been moved. If it has been moved, make sure the panel is re-located back to the original location and see if this resolves your issues.

If you are still experiencing issues or have questions regarding your installation, please call TELUS at 1-855-918-1683.

Installing your Control Panel (Gen 3) / Where to place your Control Panel

After your Control Panel is set up, it will periodically upgrade to ensure you have all of the features available in addition to ensuring your system continues to operate smoothly. Make sure your panel is connected to a working Wi-Fi connection in your home to download the latest firmware. When new firmware is available for upgrading, your panel will download the update and reboot once your system is disarmed.

The latest update available for your panel is Firmware 4.1.0. If you are not on the latest firmware, please call TELUS at 1-855-918-1683.


Installing your Control Panel (Gen 3) / Firmware upgrades on your Control Panel

1. Let’s start by connecting the power supply cable
![Gen 3-Step 1](//images.ctfassets.net/9mt4r6ro1ay9/6IoAEnHJQhl0b291s0kKNp/fe255cdbf7f26072438b1229fb76a85e/Gen_3-Step_1.jpeg)
2. Attach the table stand and tighten the screw to secure
![Gen 3-Step 2](//images.ctfassets.net/9mt4r6ro1ay9/6NgYEitxCKu954nNkAZSTy/05b8bba327231ab1941a5e31c5dd1c1f/Gen_3-Step_2.png)
3. Plug in the power adapter and press and hold the power button to turn on the Control Panel
![Gen 3-Step 3](//images.ctfassets.net/9mt4r6ro1ay9/5A2kypJs0wdF2cptcX8XNL/72f074a6fc5c5e0e95714f933ff8374d/Gen_3-Step_3.png)

__How to use your Control Panel__

To familiarize yourself with your new Control Panel, please read the [__How to use my Control Panel (Gen 3)__](https://www.telus.com/en/support/article/gen-3-control-panel) page.

Installing your Control Panel (Gen 3) / Instructions to power up your Control Panel

Installing your Control Panel (Gen 3)

Control Panel (Gen 3) / Child Article Config

Follow the simple instructions here to install your Control Panel (Gen 3).

Installing your Control Panel (Gen 3) | TELUS Support

Follow the simple instructions here to install your Control Panel (Gen 3)

Installing your Control Panel / Video instructions on how to install your Control Panel

To install your Control Panel, make sure you have the following in addition to the included equipment:

- Broadband internet connection with Wi-Fi router
- Wi-Fi network name and password
- Master code (will be used for arming and disarming your security system)

Installing your Control Panel / Pre-installation checklist

Before powering up the Control Panel, follow the step-by-step guide included inside the box to begin the installation of your Control Panel using your TELUS SmartHome app. 

Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account).

Follow the instructions in the mobile app. Once you have reached the step to install your Control Panel, you will be shown how to:

- Power up the panel
- Connect to your Wi-Fi network using the panel
- Conduct a system check using the panel

Installing your Control Panel / Installing your Control Panel using the mobile app

Choosing the location of your Control Panel is an important decision because the rest of the system will be designed and tested to work with the device in that location. Any movement of the Control Panel after the installation should be kept to a minimum.

__Here are some tips for selecting the location of your Control Panel__:

__✓__  Make sure this is a convenient location in the home - usually near the main entrance

__✓__  Your Control Panel should be in close proximity to a power outlet

__✓__  The location should be within Wi-Fi range

__Note__: If you are experiencing connectivity problems after your installation, double check your Control Panel has not been moved. If yes, make sure the panel is relocated back to the original location and see if this resolves your issues. 

If you are still experiencing issues or have questions regarding your installation, please call TELUS at __1-855-255-8828__.

Installing your Control Panel / Where to place your Control Panel

After your Control Panel is set up, it will periodically upgrade to ensure you have all of the features available in addition to ensuring your system continues to operate smoothly. Make sure your panel is connected to a working Wi-Fi connection in your home to download the latest firmware. When new firmware is available for upgrading, your panel will download the update and reboot once your system is disarmed.  

The latest update available for your panel is Firmware 2.5.2. This release allows you to [__enable Scenes on your Control Panel__](https://www.telus.com/en/support/article/enabling-scenes-control-panel). If you are not on the latest firmware, call TELUS at 1-855-255-8828.

Want to turn off your chimes? Visit [__telus.com/PanelChimes__](https://www.telus.com/en/support/article/configure-chime-settings) to learn how.

Installing your Control Panel / Firmware upgrades on your Control Panel

__How to power up your Control Panel__:

1. Let’s start by connecting your power
![tip1](//images.ctfassets.net/9mt4r6ro1ay9/2QIDzbYKr7jAgR1eQ7JOdS/451e5f0284a27a1a9234b5b2a1c76318/tip1.png)

2. Next, put on the cover and attach the table stand
![tip2](//images.ctfassets.net/9mt4r6ro1ay9/6rYixX3OuAsuFw5EBP4d6Q/1f4f8f1e13ef3d0134cc1f5d956ed84f/tip2.png)

3. Plug in your Control Panel, power it on
![tip3](//images.ctfassets.net/9mt4r6ro1ay9/3d5rvhxsvfSDPYcmQ1FFNM/2c9cfb6402150a0996a3f3dc6a0fbcba/tip3.png)

__How to use your Control Panel__

To familiarize yourself with your new Control Panel, read [__How to use my Control Panel (Gen 2)__](https://www.telus.com/en/bc/support/article/gen-2-control-panel).

Installing your Control Panel / Troubleshooting your Control Panel

Installing your Control Panel (Gen 2)

Control Panel / Child Article Config

Installing your Control Panel / SEO

Follow these easy instructions and video tutorial to set up your Control Panel for TELUS SmartHome Security.

Installing your Control Panel | TELUS Support

How to install your Control Panel (Gen 2)

[__Quick Start Guide - PDF__](//assets.ctfassets.net/9mt4r6ro1ay9/6w5bpmCti2PVGvlHcO0d8v/80ad93b41bae9b62f10bacf3679ad5b9/EN-TELUS_Automation_Hub_Customer_Print_V3-12-08-2020.pdf)

Installing your Automation Hub / Quick start guide download (PDF)

To install your Automation Hub, make sure you have the following in addition to the included equipment:
- Broadband internet connection
- Available Ethernet port on your internet gateway or modem (pick your most central internet device)


Installing your Automation Hub / Pre-installation checklist

Before powering up your Automation Hub, follow the step-by-step guide included inside the box or at the bottom of the page to begin the installation of your Automation Hub.

Don’t have the app or having trouble logging in? Learn how to [__log in to your TELUS SmartHome Security account__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account).

Installing your Automation Hub / Installing your Automation Hub

Choosing the location of your Automation Hub is an important decision because the rest of the system will be designed and tested to work with the device in that location. Any movement of the Automation Hub after the installation should be kept to a minimum.

Here are some tips for selecting the location of your Automation Hub:

__✓__ Make sure this is a central location in the home in an open space (not enclosed by concrete walls)

__✓__ Your Automation Hub should be in close proximity to a power outlet and your gateway or modem

__Note__: If you are experiencing connectivity problems after your installation, double check your Automation Hub has not been moved. If yes, make sure the Automation Hub is relocated back to the original location and see if this resolves your issues.

If you are still experiencing issues or have questions regarding your installation, please call TELUS at __1-855-255-8828__.

Installing your Automation Hub / Where to place your Automation Hub

__Connect your Automation Hub__: 

1. Let’s start by connecting your power![connect to power](//images.ctfassets.net/9mt4r6ro1ay9/7CrUAMEvqxEr5iqargJxts/2b265f7beed3825d667b311ba8b1fa50/connect_to_power.jpg)
2. Next, connect your Ethernet cable. Connect one end of the Ethernet cable to the Automation Hub![connect to ethernet cable](//images.ctfassets.net/9mt4r6ro1ay9/5VSBG19XROag4yurHMb1kY/e7bbff3143b3e95ea5d52bfe4387221c/connect_to_ethernet_cable.jpg)
3. Connect the other end to your internet gateway or modem![connect to internet gateway](//images.ctfassets.net/9mt4r6ro1ay9/7giIAngvUK7ljbbaJurb92/636fb79c23657ce38232136a60a8ce10/connect_to_internet_gateway.jpg)
4. Install a switch as necessary (if you do not have any available Ethernet ports on your modem). Connect the switch to power![power on](//images.ctfassets.net/9mt4r6ro1ay9/DRDNIHuo0OUhXqPEfxDTB/0ed34212c773641b5e810038e635f8ab/power_on.jpg)
5. Connect one end of the ethernet cable that comes with the switch to the modem![internet gateway](//images.ctfassets.net/9mt4r6ro1ay9/4iUHCvnxWACo1MWEXeN21O/d79108f4efd56c49189e3fa31db4b111/internet_gateway.jpg)
6. Connect the other end to the switch. Plug in your Automation Hub’s ethernet cable to the switch![plug ethernet cable](//images.ctfassets.net/9mt4r6ro1ay9/1Snfxbswh9XkvS05Hi23ti/73ca84d2dc3e8e812a9ddfa2147da9b1/plug_ethernet_cable.jpg)
7. Wait for the communication LED (next to the cloud-shaped symbol) to turn solid. You can now start pairing your Z-Wave devices![LED blinking](//images.ctfassets.net/9mt4r6ro1ay9/2QouTCHgSggT9iIcEYNTD6/d6381f323801f679165b2131a4f8b163/LED_blinking.jpg)

If you are having issues pairing your Z-Wave devices, or if your devices have stopped responding, do the following:

1. __Power cycle your Automation Hub__: This will reboot the Automation Hub without impacting the devices that are already paired.![reboot automation hub 1](//images.ctfassets.net/9mt4r6ro1ay9/w5KiVW4FiiFK5zJUZiBrc/88d2c5c3a4f2231578cf2af5089395ad/reboot_automation_hub_1.jpg)![reboot automation hub 2](//images.ctfassets.net/9mt4r6ro1ay9/3ihL44mhvHXTQa5GkXBZbK/aa51204b0b73f9078fcd9ac969aef704/reboot_automation_hub_2.jpg) Unplug the Automation Hub’s power cable for 10 seconds, then plug it back in, to power cycle the device. Wait for the communication LEDs to become solid again before further using the device.
2. __Factory reset your Automation Hub__: If power cycling your Automation Hub does not resolve your issue, you can factory reset your Automation Hub.
   - __Warning__: You will need to re-pair all of your Z-Wave devices to the Automation Hub again. Using a paper clip or other thin instrument, press and hold the __R__ button for 30 seconds to factory reset the device. ![reset button](//images.ctfassets.net/9mt4r6ro1ay9/4VAqZKLup5gMH18L3uxbxD/10f26928371921b7d6e197c1b23c1c35/reset_button.jpg)
All the LEDs will blink simultaneously then turn solid.![reboot automation hub 2](//images.ctfassets.net/9mt4r6ro1ay9/3ihL44mhvHXTQa5GkXBZbK/aa51204b0b73f9078fcd9ac969aef704/reboot_automation_hub_2.jpg)![communication led on](//images.ctfassets.net/9mt4r6ro1ay9/2dPhTIFeH7BiUIN0ImbqJr/7e7f58fe07d9bf4dac7a6ea53c73e0ba/communication_led_on.jpg)

Installing your Automation Hub / Troubleshooting your Automation Hub

Installing your Automation Hub

Installing your Automation Hub / Child article config

Installing your Automation Hub / SEO

How to install your Automation Hub | TELUS Support

Quick installation guide as well as troubleshooting steps.

Installing your Door and Window Sensor / Video on how to install the sensor

To install your Door and Window Sensor, make sure you have the following in addition to the included equipment:

- 4mm flat screwdriver

Installing your Door and Window Sensor / Pre-installation checklist

__If this is the first time you are installing the TELUS SmartHome Security system__, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account. 

Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account).

To add a sensor to your security system, use your TELUS SmartHome app and follow these instructions here:

1. Log in to your TELUS SmartHome app on your mobile device
2. Select __Menu__ at the top left-hand corner
![rsz menu](//images.ctfassets.net/9mt4r6ro1ay9/3ofz3uRTuTYYT5cvc7kcpj/22fb797925fe565006ed2a97746d5cc7/rsz_menu.jpg)
3. Select __+ Add Device__
![rsz add device](//images.ctfassets.net/9mt4r6ro1ay9/4zlktmCRHY6RguuExRuqPY/dd8d80bf4cca7f63df0f0eedda7555cf/rsz_add_device.jpg)
4. Select __Security__
[img src="//images.ctfassets.net/9mt4r6ro1ay9/2TlNBjO9N6Sb2l0cX9AQOh/14510058c022315fbd30d291fde779da/Install_sensor-Step4-EN.jpg" alt="Install sensor-Step 4" max-width="250"]
5. Select your device and follow the on-screen instructions to complete the setup

Once all of your sensors are added successfully, you will be shown how to complete a walk test to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please call TELUS at __1-855-255-8828__.


Installing your Door and Window Sensor / Installing your sensor using the mobile app

__I am unable to add the sensor to my TELUS SmartHome Security system__

If you are unable to add the Door and Window sensor, try resetting your sensor by removing the cover of the device. Next, press and hold the round button in the middle of the circuit board for approximately 10 seconds until the LED starts flashing red. This will reset the device and you can now re-add your sensor.

__Where should I install my Door and Window Sensor?__

Your Door and Window Sensor should be placed on non-metallic doors or frames only. Metallic doors or frames can cause interference between the sensor and the Control Panel and is not recommended.

A Door and Window Sensor should be located inside your home on a clean surface area. Make sure you wipe the location before installing your sensor.

__How to mount the Door and Window Sensor with the double-sided adhesive tape__

To mount your Door and Window Sensor with the provided double-sided adhesive tape, follow the instructions below. 

1. Peel the release liners off the two strips of double-sided adhesive tape and attach the tape to the back of the device and the magnet. ![graph1](//images.ctfassets.net/9mt4r6ro1ay9/11JNNzVvwqiWcCTvCUFJJZ/9b56c5cb3c3cbbf282cac13907b0e100/graph1.png)
    1. Double-sided adhesive tape
    2. Enrollment / battery tab

2. Place the device on the frame of a window or door and place the magnet on the moving surface of the door or window itself, directed according to the location marks. ![graph2](//images.ctfassets.net/9mt4r6ro1ay9/3HXEBfVFdSSZteceQZUeq3/7d03df269a5dbeaac8d289bb1b91d1ac/graph2.png) ![graph3](//images.ctfassets.net/9mt4r6ro1ay9/7b3ErpHPFcRLokSthGiLbU/469c0759397a5772ec0183d6ec6973db/graph3.png)

__How to mount the Door and Window Sensor with screws__

To mount your Door and Window Sensor with screws, follow the instructions below. 

1. Insert a coin in the slot and twist to remove the cover. If a coin is not available, insert a 4mm flat screwdriver into each slot of the plastic cover and twist to open each side. ![graph4](//images.ctfassets.net/9mt4r6ro1ay9/4gFbpdnL5uP575DrYbEoT3/25dd2b6a53367cb27ab0b1ecbb895c95/graph4.png)
2. Screw the device base onto the door frame.
3. Peel the release liner off the strip of double-sided adhesive tape and attach the tape to the back of the magnet.
4. Place the magnet on the moving surface of the door or window itself, directed according to the location marks. ![graph5](//images.ctfassets.net/9mt4r6ro1ay9/7MiJr8YpAwNkJk5DUxMMzY/d3ecea282cb8b7e25a61974189cf2a35/graph5.png) ![graph6](//images.ctfassets.net/9mt4r6ro1ay9/3mCq1Uph74Fcz8unZRldDJ/b34a750ebb2ecab151c71f18544b3ce7/graph6.png)

__My Door and Window Sensor is failing the walk test__

If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call TELUS Technical Support at __1-855-255-8828__ to resolve the issue and complete your installation.

Installing your Door and Window Sensor / Troubleshooting your Door and Window Sensor

Installing your Door and Window Sensor

Installing your Door and Window Sensor / Child Article Config

Installing your Door and Window Sensor / SEO

How to install your Door and Window Sensor.

Installing your Door and Window Sensor | TELUS Support

How to install your Door and Window Sensor

Watch this video for step-by-step instructions:

[youtube:id:CN-SD62shis]

Installing your Motion Sensor / Video on how to install your Motion Sensor

__If this is the first time you are installing the TELUS SmartHome Security system__, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account. 

Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account).

To add a sensor to your security system, use your TELUS SmartHome app and follow the instructions below:

1. Log in to your TELUS SmartHome app on your mobile device
2. Select __Menu__ at the top left-hand corner
![rsz menu](//images.ctfassets.net/9mt4r6ro1ay9/3ofz3uRTuTYYT5cvc7kcpj/22fb797925fe565006ed2a97746d5cc7/rsz_menu.jpg)
3. Select __+ Add Device__
![rsz add device](//images.ctfassets.net/9mt4r6ro1ay9/4zlktmCRHY6RguuExRuqPY/dd8d80bf4cca7f63df0f0eedda7555cf/rsz_add_device.jpg)
4. Select __Security__
![Install sensor-Step4-EN](//images.ctfassets.net/9mt4r6ro1ay9/2TlNBjO9N6Sb2l0cX9AQOh/14510058c022315fbd30d291fde779da/Install_sensor-Step4-EN.jpg)
5. Select your device and follow the on-screen instructions to complete the setup

Once all of your sensors are added successfully, you will be shown how to complete a walk test to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please call TELUS at __1-855-255-8828__.

Installing your Motion Sensor / Installing your sensor using the mobile app

__I am unable to add the sensor to my TELUS SmartHome Security system__

If you are unable to add your Motion Sensor (i.e. you tried adding the sensor multiple times already or more than 30 minutes has passed since removing the battery tab), try resetting your sensor by removing the cover of the device. Next, press and hold the yellow button that is next to the battery for about 10 seconds until the LED starts flashing red. This will reset the device and you can now re-add your sensor.

__Where should I install my Motion Sensor?__

Your Motion Sensor should be installed on a clean surface area inside your home. Make sure you wipe the location before installing your sensor. Other best practices include: 

- Keeping the sensor away from heat sources, air drafts and direct sunshine
- The sensor should be mounted on a solid stable surface
- The sensor will work at operating temperatures between -10° to 50°C

__How do I install a pet shield for my Motion Sensor?__

The Motion Sensor has a built-in pet shield that can ignore motions from pets that weigh up to 38 kg (85 lbs). If you have pets, leave the pet shield attached. 

![petshield](//images.ctfassets.net/9mt4r6ro1ay9/3vdcjOtYm2kQzYTBgSGLgZ/71a28dddad7c010a6df837bbbe5b63d4/petshield.png)

__How to mount my Motion Sensor__

![mount](//images.ctfassets.net/9mt4r6ro1ay9/5sB0cICBDE4msAHk8WkXY/bc9099e881eeb96c7d91c07d27a580f0/mount.png)

To mount your Motion Sensor, follow the instructions below.

1. Mount the bracket on the wall
![mountgraph](//images.ctfassets.net/9mt4r6ro1ay9/CX3BrHD87AcmC2y3wHzWM/254cc19fe32b0ccff747c7e11f6c2cc2/mountgraph.png)
2. Align the detector with the bracket. Slide the detector upward till you hear a click
![align](//images.ctfassets.net/9mt4r6ro1ay9/2QlKgI5Ic33ZPmkwXWdiTc/bce9ad1d95a3f82d8f8ac00a918864a0/align.png)
3. Press the tab at the bottom of the device and separate the cover from the base
![base](//images.ctfassets.net/9mt4r6ro1ay9/4hmTK56ltPOFEJ7BItMzte/b813d8b21821049045465f5c7f46d47e/base.png)
4. Insert the battery. Pay attention to the polarity
![batterygraph1](//images.ctfassets.net/9mt4r6ro1ay9/3HNAR5LrI5BY1z0RXBl4GP/b91b72bb7eb6063cda29e6e59aec9119/batterygraph1.png)
5. Snap cover back onto base
![close](//images.ctfassets.net/9mt4r6ro1ay9/3KqzPRaYiwnF5savaJJPox/028c24c3294e992acf00c55b6ac48bf2/close.png)
6. Secure the Motion Sensor with the screw at the bottom
![secure](//images.ctfassets.net/9mt4r6ro1ay9/77DzflKJeG9mZSIv6RY1pp/f568e66464ccc7e294b1fca85ff23acb/secure.png)
7. Align the detector with the bracket
8. Slide the detector upward until you hear a click
![up](//images.ctfassets.net/9mt4r6ro1ay9/3gNUm20J2fYggA4yer7tM5/7ded4feb98bdfb439ad6432a1313ad8a/up.png)

__My Motion Sensor is failing the walk test__

If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call TELUS Technical Support at __1-855-255-8828__ to resolve the issue and complete your installation.

Installing your Motion Sensor / Troubleshooting your Motion Sensor

Installing your Motion Sensor

Motion Sensor / Child Article Config

Installing your Motion Sensor / SEO

Installing your Motion Sensor | TELUS Support

How to install your Motion Sensor

Watch this video for step-by-step instructions:

[youtube:id:ofNbn-2Y8tQ]


Installing your Smoke Sensor / Video on how to install the Smoke Sensor

To install your Smoke Sensor, make sure you have the following in addition to the included equipment:

- Drill and 2mm bit
- Hammer
- Ladder

Installing your Smoke Sensor / Pre-installation checklist

Installing your Smoke Sensor / Installing your sensor using the mobile app

__Where should I install my Smoke Sensor?__

Your Smoke Sensor should be installed on a clean surface area inside your home. Make sure you wipe the location before installing your sensor. A good location for a Smoke Sensor is:

- Between bedroom areas and the rest of the home
- Near stairways to the upper floor
- 4 inches away from the nearest wall if ceiling mounted
- 4 inches away from the ceiling if wall-mounted
- Away from kitchens, bathrooms, and areas with usage of recreational smoke (i.e. smoking, vaping)

A Smoke Sensor should not be installed: 

- Directly above a sink, cooker, stove or oven
- Within five feet of any cooking appliances
- Near doors and windows with drafts
- Outside or in a garage
- In or below a cupboard
- In a location where the air flow is obstructed by curtains or furniture
- In a location where dirt or dust could collect and block the sensor
- Anywhere the sensor can be knocked, damaged or inadvertently removed
- On removable ceiling panels

__How to mount my Smoke Sensor__

1. Refer to the diagram below and install the mounting base on the ceiling or on the wall (if local ordinances permit). Use the two screws and anchors provided. Maneuver the base so the screws are at the elbow of the screw slots and secure.
2. Fit the detector inside the base by aligning it over the base as shown (detector’s alignment notch should be slightly offset from mounting base tamper release tab), then turn the detector in a clockwise direction until it clicks into place.
![diagram-smokesensor](//images.ctfassets.net/9mt4r6ro1ay9/1GCYje3BSZ6EClZoVeXVSq/4f773793c6bd7a1b5a029cc2ce8ef157/diagram-smokesensor.png)

__My Smoke Sensor is failing the walk test__

If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call TELUS Technical Support at __1-855-255-8828__ to resolve the issue and complete your installation.

Installing your Smoke Sensor / Troubleshooting your Smoke Sensor

Installing your Smoke Sensor

Smoke Sensor / Child Article Config

Installing your Smoke Sensor / SEO

Instructions on how to install your Smoke Sensor.

Installing your Smoke Sensor | TELUS Support

How to install your Smoke Sensor

Installing your Flood Sensor / Video on how to install your Flood Sensor

To install your Flood Sensor, make sure you have the following in addition to the included equipment:

- Included battery
- Included mounting adhesives
- 4 mm flat head screwdriver
- 4 mm Phillips head screwdriver
- Power drill and 2 mm drill bit

Installing your Flood Sensor / Pre-installation checklist

Installing your Flood Sensor / Installing your sensor using the mobile app

1. Choose an appropriate location to place the flood detector. Avoid mounting the transmitter portion of the device behind a metal object such as a washing machine
2. Place the probe in the lowest part of the room where water is expected to pool. In the event of a flood, both points on the probe will need to touch water in order to trigger an alarm. The probes should be facing downward. Secure the flood sensor to the wall with the provided screws
3. Place the transmitter as high up on the wall as possible to prevent it from coming in contact with water. Secure the transmitter to the wall with the provided two-sided adhesive tape


Installing your Flood Sensor / Mounting your Flood Sensor

__My Flood Sensor is failing the walk test__

If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call TELUS Technical Support at __1-855-255-8828__ to resolve the issue and complete your installation.

Installing your Flood Sensor / Troubleshooting your Flood Sensor

Installing your Flood Sensor

Flood Sensor / Child Article Config

Installing your Flood Sensor / SEO

Installing your Flood Sensor | TELUS Support

How to install your Flood Sensor

Installing your Glass Break Sensor / Video on how to install your Flood Sensor

To install your Glass Break Sensor, make sure you have the following in addition to the included equipment:

- Included battery
- Included mounting adhesives

Installing your Glass Break Sensor / Pre-installation checklist

Installing your Glass Break Sensor / Installing your sensor using the mobile app

1. Choose an appropriate location to mount the sensor
2. Place the sensor directly across from the window you would like to protect, ensuring the sensor has a direct line of site to the protected window
__Note__: Sensor should be at least 6 ft off the floor, but not less than 12" from the ceiling.
3. Avoid placing the sensor in rooms that have a lot of reflective surfaces (like kitchens, bathrooms, or garages), have multiple noise sources (like small utility rooms), or are very small (3x3 m or 10x10 ft) since noises may echo and cause a false alarm
4. Clean the surface with a lint-free cloth, apply the double-sided adhesive to the back of the sensor and peel off the liner to expose the adhesive surface, then press the device firmly onto the mounting surface 

Installing your Glass Break Sensor / Mounting your Glass Break Sensor

__My Glass Break Sensor is failing the walk test__

If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call TELUS Technical Support at __1-855-255-8828__ to resolve the issue and complete your installation.

Installing your Glass Break Sensor / Troubleshooting your Glass Break Sensor

Installing your Glass Break Sensor

Glass Break Sensor / Child Article Config

Installing your Glass Break Sensor / SEO

Installing your Glass Break Sensor | TELUS Support

How to install your Glass Break Sensor

Installing your Carbon Monoxide (CO) Detector / Video on how to install your Carbon Monoxide (CO) Detector

To install your CO Detector, make sure you have the following in addition to the included equipment:

- Drill and 2mm bit
- Hammer
- Ladder

Installing your Carbon Monoxide (CO) Detector / Pre-installation checklist

__If this is the first time you are installing the TELUS SmartHome Security system__, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account.

Don’t have the app or having trouble logging in? [__Click here to learn more__](https://www.telus.com/en/support/article/log-in-telus-smarthome-security-account).

To add a sensor to your security system, use your TELUS SmartHome app and follow the instructions below:

1. Log in to your TELUS SmartHome app on your mobile device
2. Select __Menu__ at the top left-hand corner
![rsz menu](//images.ctfassets.net/9mt4r6ro1ay9/3ofz3uRTuTYYT5cvc7kcpj/22fb797925fe565006ed2a97746d5cc7/rsz_menu.jpg)
3. Select __+ Add Device__
![rsz add device](//images.ctfassets.net/9mt4r6ro1ay9/4zlktmCRHY6RguuExRuqPY/dd8d80bf4cca7f63df0f0eedda7555cf/rsz_add_device.jpg)
4. Select __Security__
<img src="//images.ctfassets.net/9mt4r6ro1ay9/2TlNBjO9N6Sb2l0cX9AQOh/14510058c022315fbd30d291fde779da/Install_sensor-Step4-EN.jpg" alt="Install sensor, Step 4" width="250px" max-width="250px">
5. Select your device and follow the on-screen instructions to complete the setup

Once all of your sensors are added successfully, you will be shown how to complete a walk test to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please call TELUS at __1-855-255-8828__.

Installing your Carbon Monoxide (CO) Detector / Installing your sensor using the mobile app

__Where should I install my CO Detector?__

Your CO Detector should be installed on a clean surface area inside your home. Make sure you wipe the location before installing your sensor. A good location for a CO Detector is:

- At least 12" from any wall if ceiling mounted
- At least 6" from the ceiling but not lower than a light switch if wall mounted
- Within 10 feet (3m) of a sleeping area
- Inside any room that contains a fuel burning appliance (or just outside any room with a fuel burning appliance if the room is not used regularly)

CO Detectors should NOT be installed:

- Directly above a sink, cooker, stove or oven
- Within five feet of any cooking appliances
- Near doors and windows with drafts
- In or below a cupboard
- In a location where the air flow is obstructed by curtains or furniture
- In a location where dirt or dust could collect and block the sensor
- Anywhere the sensor can be knocked, damaged or inadvertently removed
- On removable ceiling panels

__How to mount my CO Detector__

1. Refer to the diagram below and install the mounting base on the ceiling or on the wall (if local ordinances permit) using screw locations as required. Use the two screws and anchors provided. Maneuver the base so the screws are at the elbow of the screw slots and secure.
2. Fit the detector inside the base by aligning it over the base as shown (detector’s alignment notch should be slightly offset from mounting base tamper release tab), then turn the detector in a clockwise direction until it clicks into place.
![diagram-co](//images.ctfassets.net/9mt4r6ro1ay9/2S9Cz4D8dSJ2ihCRdTlpx9/ae57b75e7104e4ae9d9462dfb844eff3/diagram-co.png)

__My CO Detector is flashing/ making a sound__

If your CO Detector is flashing or making a sound, see below for more information about the LED lights on your device and what the pattern may indicate.

| __Status__     | __LEDs__     | __Sound made__     |
| ---------- | ---------- | ---------- |
| Normal       | Green flash every 12 seconds       | Not applicable       |
| Alarm/test       | Red flash every 12 seconds       | ANSI S3.41 temporal 4 (press button to hush for 5 minutes)       |
| Detector trouble       | Yellow flash every 6 seconds       | One 100ms chirp every 45 seconds       |
| Low battery       | Yellow flash every 12 seconds       | One 100ms chirp every 45 seconds (press button to hush for 12 hours)       |
| Detector end of life       | Yellow flash every 23 seconds       | One 100ms chirp every 45 seconds       |
| Powering up       | Green, yellow and red flash sequence every 12 seconds       | One 100ms chirp at end of power-up sequence       |
| Tamper       | Green, yellow and red flash sequence every 12 seconds       | Not applicable       |

__My CO Detector is failing the walk test__

If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call TELUS Technical Support at __1-855-255-8828__ to resolve the issue and complete your installation.

Installing your Carbon Monoxide (CO) Detector /  Troubleshooting your CO Detector

Installing your Carbon Monoxide (CO) Detector

Carbon Monoxide (CO) Detector / Child Article Config

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How to install your Carbon Monoxide (CO) Detector

Installing your Carbon Monoxide (CO) Detector | TELUS Support

How to install your CO Detector

Installing your 4-Button Keyring Remote / Video instructions on how to install the 4-Button Keyring Remote

Installing your 4-Button Keyring Remote / Installing your sensor using the mobile app

__I am unable to add the sensor to my TELUS SmartHome Security system__

If you are unable to add the 4-Button Keyring Remote, try resetting your device. First, press and hold the * button until the LED lights steady (takes about 5-10 seconds). Then, release the key while the LED is still lit. This will reset the device and you can now re-add your device.

__How to test my 4-Button Keyring Remote__

To test your 4-Button Keyring Remote after the installation is complete, see instructions below:

![test](//images.ctfassets.net/9mt4r6ro1ay9/GzX39bNYa2XgWcXCJYpKU/6121e6e338470f63944e715cf730b227/test.png)

| __Activate__     | __Procedure__     |
| ---------- | ---------- |
| Away Arm       | Hold button for 1 second, Control Panel should now show Arm Away status       |
| Disarm       | Hold button for 1 second, Control Panel should now show Disarm status       |
| Arm Stay       | Hold button for 1 second, Control Panel should now show Arm Stay status       |
| Panic       | Before you test this button, call TELUS at 1-855-255-8828 to put your account into test mode first. Next, hold the button for 3 seconds. Your Control Panel should now be in alarm mode.       |

Installing your 4-Button Keyring Remote/ Troubleshooting your 4-Button Keyring Remote

Installing your 4-Button Keyring Remote

4-Button Keyring Remote / Child Article Config

Installing your 4-Button Keyring Remote / SEO

How to install your 4-Button Keyring Remote

Installing your 4-Button Keyring Remote | TELUS Support

Panel and sensors installation guides / Parent Article Config

Best practices on how to log in and set up your system

Instructions to install your Indoor, Outdoor and Doorbell cameras

Instructions to install Smart devices

Instructions for changing the batteries in your SmartHome Security devices

Instructions to install accessories for your SmartHome Security devices.

Instructions to install panel, hub and sensors

Panel, hubs and sensors installation guides | Support | TELUS.com

Learn about important requirements and compatibility with the TELUS SmartHome Security service and products

How to prepare for your SmartHome Security installation plus frequently asked questions about what comes next

Information on ordering TELUS Security decals and lawn signs.

Watch step-by-step videos explaining how to set up our most popular TELUS SmartHome devices

Download the SmartHome Security user guide

Voice control your TELUS SmartHome Security devices with Amazon Alexa.

SmartHome Security: Contact information for municipal alarm permits

You’ll need a My TELUS account to manage service locations over which you have Owner or Master Control.

Where to recover your SmartHome Security login.

Read about our tips for privacy-proofing your smart home, setting your permissions, securing your privacy and more

Select your service plan below to access your DIY guide and begin your installation

Information for using the TELUS SmartHome mobile app

Access and manage your SmartHome Security account

Use of alternative passcode options to log on to the TELUS SmartHome app

Learn which SmartHome features are available on different platforms

Getting started with your mobile app and web portal

Instructions on how to integrate Lutron Caséta and RA2 Select with TELUS SmartHome

Instructions to install a Nest thermostat in your home

Easy instructions to install an Ecobee thermostat to your TELUS SmartHome

Determine if your sensors are installed properly

Self-installation instructions for security devices

Installing your panel, hub and sensors

Install your Doorbell Camera using these instructions

Follow these instructions to install your V522 Indoor Camera

 Install your V523 Indoor Camera using these instructions

Install your v723 Outdoor Camera using these instructions

Install your V722 Outdoor Camera using these instructions

Learn how to adjust your outdoor camera

Instructions for repositioning your outdoor camera

How to add your camera using the MAC address

Installing your video camera

Follow the instructions to install your Smart Door Lock 

Follow the instructions to install your Smart Light Bulb

Install your Smart Plug using these instructions

Follow these instructions to install your Smart Thermostat

Instructions on how to install your Smart Range Extender 

Instructions to set up your Smart Garage Door Opener

Instructions to check if your garage door will work with the TELUS Smart Garage Door Opener 

Installing your automation devices

Information on adding new devices to your SmartHome Security system

Information on how to get a copy of your insurance certificate and what it’s used for.

Find answers to frequently asked questions related to your Vivint security account.

Learn about SmartHome Security's professional monitoring service

Instructions on how to reduce false alarm activity

Find answers to your questions about the privacy of your SmartHome Security systems

Learn about the additional charges that may be applicable on SmartHome Security, including false alarm fees, alarm permit fees and guard dispatch and grounding fees  

Information about Guard Response services associated with your TELUS SmartHome Security service

Execute multiple actions across multiple devices with the help of Scenes

Important information to know if you lose or switch your phone

Configure your SmartHome app to receive a notification in the event of a power outage

See your event history through the SmartHome app and web portal

Frequently asked questions