Adding and removing SmartHome devices

Learn how to add and remove your TELUS SmartHome devices from your SmartHub


Your SmartHome devices have been pre-paired with the hub prior to shipment (except for the

HD Indoor Camera, Wi-Fi Outdoor Doorbell Camera and the Nest Learning Thermostat, which require Wi-Fi setup at your

home). By logging onto your online account or mobile app, you’ll be able to see the devices that

are paired. If you do not see your devices there, then they may not have been paired properly.

Pairing your devices with the Hub

Motion/Image Sensor

  1. Remove all batteries (2 AA lithium batteries) from the . Motion/Image Sensor.
  2. If the Hub and the Motion/Image Sensor are not close together (approximately 1m), then for best pairing result, bring the Hub into the suggested range with the Motion/Image Sensor by first unplugging the Hub from the AC adaptor. You will see the status light flashing white and orange, indicating it is running using the battery.
  3. Put the Hub in Pairing mode by pressing the Pairing button once. The status light will start flashing green and the Hub will beep once.
  4. Put the Motion/Image Sensor in Pairing mode by inserting the 2 AA lithium batteries into the Motion/Image Sensor.
    Note: It may take the Hub up to 2 minutes to pair with the Motion/Image Sensor.
  5. Once the Motion/Image Sensor begin to communicate with the Hub, the Hub’s status light will start flashing green quickly. When the pairing is successful, the Hub will beep for one second, and the status light will stay solid green for 120 seconds. The Hub will automatically exit Pairing Mode, and the status light will change back to flashing white and orange (if it is powered using the battery) or solid white (if it is powered by the AC adaptor).
  6. Plug the Hub back to the AC adaptor if it is unplugged.
  • If the pairing of the Motion/Image Sensor was not successful, and you still do not see the Motion/Image Sensor on the homepage of your online account and mobile app, try again.
  • If it is still unsuccessful, then try unpairing the Motion/Image Sensor first by following the instructions below, and then repeat these pairing steps.

Unpairing the Motion/Image Sensor

  1. Bring the Hub close to the Motion/Image Sensor (see Step 1 from above, “Pairing the Motion/Image Sensor”).
  2. Put the Hub in the Unpairing Mode by pressing and holding the Pairing button for 5 seconds until the status light of the Hub flashes orange slowly and the Hub beeps twice.
  3. To unpair your Motion/Image Sensor, you’ll need to reset the Motion/Image Sensor to its factory setting by locating the reset button hole on the front of the Motion/Image Sensor.
  4. Use a paper clip to push the reset button for 10 seconds.
  5. When the Motion/Image Sensor has been reset, a light in the IR slot (directly below the reset button hole) will flash red.

Smart Plug (Dimmer Module or Appliance Module)

  1. If the Hub and the Smart Plug are not close together (approximately within 1m), then for the best pairing result move the Hub into the suggested range by unplugging the Hub from the AC adaptor. You will see the status light flashing white and orange, indicating it is running using the battery.
  2. Put the Hub in Pairing mode by pressing the Pairing button once. The status light will start flashing green and the Hub will beep once.
  3. Put the Smart Plug in Pairing mode by plugging it into a 120 volt AC outlet, and then pressing the button on the face of the Smart Plug twice.
  4. Once the Smart Plug begins to communicate with the Hub, the Hub’s status light will start flashing green. When pairing is successful, the Hub will beep for one second, and the status light will stay green for 120 seconds. The Hub automatically exits Pairing Mode, and the status light will flash white and orange (if it is powered by the battery) or solid white (if it is powered by the AC adaptor).
  5. Plug the Hub back to the AC adaptor if it was unplugged.
  • If the pairing of the Smart Plug was not successful, and you do not see the Smart Plug on the homepage of your online account and mobile app, try again. If it is still unsuccessful, try unpairing the Smart Plug by following the instructions below and then repeat the pairing steps.

Unpairing the Smart Plug (Dimmer Module or Appliance Module)

  1. Bring the Hub close to the Smart Plug (see Step 1 from above, Pairing the Smart Plug).
  2. Put the Hub in the Unpairing mode by pressing and holding the Pairing Button for 5 seconds until the status light of the Hub flashes orange slowly and the Hub beeps twice.
  3. Plug the Smart Plug into a 120 volt AC outlet, and then press the button on the face of the Smart Plug twice.
  • When unpairing is successful, the Hub will beep for 1 second, and the Hub’s status light will stay solid orange for 120 seconds. The Hub automatically exits Unpairing Mode, indicated by the status light flashing white and orange (if it powered by the battery) or solid white (if it is powered by the AC adaptor).

Door/Window Sensor

  1. If the Hub and the Door/Window Sensor are not close together (approximately 1m), then for best pairing result, bring the Hub into the suggested range with the Door/Window Sensor by first unplugging the Hub from the AC adaptor. You will see the status light flashing white and orange, indicating it is operating using the battery.
  2. Put the Hub in Pairing mode by pressing the Pairing button once. The status light will start flashing green slowly and the Hub will beep once.
  3. Put the Door/Window Sensor in Pairing Mode by inserting 2 AA alkaline batteries, and pressing the Action Button on the Sensor Unit of the Door/Window Sensor once.
    Note: check to see if a small plastic tab is inserted at one end of a battery. If it is there, remove it.
  4. When the Door/Window Sensor begins to communicate with the Hub, the Hub’s status light will flash green. When the pairing is successful, the Hub will beep for one second, and the status light will stay solid green for 120 seconds. The Hub automatically exits Pairing Mode, the status light will flash white and orange (if it is powered by the battery) or solid white (if it is powered by the AC adaptor).
  5. When the pairing is successful the status light on the Door/Window Sensor, will flash for 2 seconds and then be solid for 2 seconds when the Action Button is pressed again.
  6. Plug the Hub back to the AC adaptor if it was originally unplugged.
  • If the pairing was not successful, and you do not see the Door/Window Sensor on the homepage of your online account and mobile app, try again. If it is still unsuccessful, try unpairing the Door/Window Sensor by following the instructions below and then repeating these pairing steps.

Unpairing the Door/Window Sensor

  1. Bring the Hub close to the Door/Window Sensor (see Step 1 from above). Put the Hub into Unpairing Mode by pressing and holding the Pairing Button for 5 seconds until the status light on the Hub flashes orange and it beeps twice.
  2. Insert the 2 AA alkaline batteries into the Sensor Unit of the Door/Window Sensor, and press the Action Button of the Sensor Unit of the Door/Window Sensor once.
    Note: Check to see if a small plastic tab is inserted at one end of a battery. If it is there, remove it.
  • When the unpairing is successful, the Hub will beep for 1 second, and the Hub’s status light will stay solid orange for 120 seconds. The Hub automatically exits Unpairing Mode, indicated by the status light flashing white and orange (if it powered by the battery) or solid white (if it is powered by the AC adaptor).

Smart Radio Thermostat

  1. If the Hub and the Smart Radio Thermostat are not close together (approximately 1m), then for best pairing result, bring the Hub into the suggested range with the Smart Radio Thermostat by first unplugging the Hub from the AC adaptor. You will see the status light flashing white and orange, indicating it is operating using the battery.
  2. Put the Hub in Pairing mode by pressing the Pairing button once. The status light will flash green and the Hub will beep once.
  3. Power up the Smart Radio Thermostat as indicated in the Quick Start Guide instructions.
  4. Press the Menu button on the bottom right hand corner of the Smart Radio Thermostat until the word Mate appears on the left hand side of the Smart Radio Thermostat’s touchscreen.
  5. Press the Mate button on the Smart Radio Thermostat’s touchscreen twice.
  6. When the Smart Radio Thermostat communicates with the Hub, the status light will flash green. When pairing is successful, the Hub will beep for one second, and the status light will remain solid green for 120 seconds. The Hub automatically exits Pairing mode, the status light will flash white and orange (if it is powered by the battery) or solid white (if it is powered by the AC adaptor).
  7. Plug the Hub back to the AC adaptor if it was originally unplugged from it.
  • If the pairing was not successful, and you do not see the Smart Radio Thermostat on the homepage of your online account and mobile app, try again. If it is still unsuccessful, try unpairing the Smart Radio Thermostat by following the instructions below and then repeating these pairing steps.

Unpairing the Smart Radio Thermostat

  1. Bring the Hub close to the Smart Radio Thermostat (see Step 1 from above). Put the Hub in the Unpairing mode by pressing and holding the Pairing button for 5 seconds until the status light flashes orange and beeps twice.
  2. Power up the Smart Radio Thermostat according to the Quick Start Guide instructions.
  3. Press the Menu button on the bottom right hand corner of the Smart Radio Thermostat until the word Mate appears on the left hand side of the touchscreen.
  4. Press the Mate button on the Smart Radio Thermostat’s touchscreen twice.
  • When the unpairing is successful, the Hub will beep for 1 second, and the status light will remain solid orange for 120 seconds. The Hub automatically exits Unpairing mode, indicated by the status light flashing white and orange (if it is powered by the battery) or solid white (if it is powered by the AC adaptor).

Smart LED Light Bulb

  1. If the Hub and the Smart LED Light Bulb are not close together (approximately 1m), then for best pairing result, bring the Hub into the suggested range with the Smart Radio Thermostat by first unplugging the Hub from the AC adaptor. You will see the status light flashing white and orange, indicating it is operating using the battery.
  2. Put the Hub in Pairing mode by pressing the Pairing button once. The status light will flash green and the Hub will beep once.
  3. Put the Smart LED Light Bulb in Pairing mode by turning it from off to on.
  4. When the Smart LED Light Bulb communicates with the Hub, the status light will flash green. When the pairing is successful, the Hub will beep for one second, and the status light will remain green for 120 seconds.
  5. The Hub automatically exits Pairing mode. The status light will flash white and orange (if it is powered by the battery) or solid white (if it is powered by the AC adaptor).
  6. Plug the Hub back to the AC adaptor if it was originally unplugged from it.
  • If the pairing was not successful, and you do not see the Smart LED Light Bulb on the homepage of your online account and mobile app, try again. If it is still unsuccessful, try unpairing the Smart LED Light Bulb by following the instructions below and then repeating these pairing steps.

Unpairing the Smart LED Light Bulb

  1. Bring the Hub close to the Smart LED Light Bulb (see Step 1 from above).
  2. Put the Hub in Unpairing Mode by pressing and holding the Pairing Button for 5 seconds until the status light of the Hub flashes orange and the Hub beeps twice.
  3. Turn the Smart LED Light Bulb from off to on.
  • When unpairing is successful, the Hub will beep for 1 second, and the Hub’s status light remain orange for 120 seconds. The Hub automatically exits Unpairing mode, the status light flashes white and orange (if it is powered by the battery) or solid white (if it is powered by the AC adaptor). The Smart LED Light Bulb, flashes twice to indicate that it has been successfully unpaired.

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