Network coverage and service map

Learn about coverage and network compatibility

Maps and service

Visit TELUS.com/coveragemap to verify the type of coverage. You can search by address, city or postal code. You can also move the map. To reposition it, click and drag it to your preferred location.

In remote locations with no coverage, some devices can still place and receive calls using Wi-Fi calling.

Frequency bands & device compatibility

TELUS utilizes the following frequency bands:

  • 4G LTE and LTE Advanced:
    • 2100 MHz downlink and 1700 MHz uplink (AWS)
    • 1900 MHz
    • 700 MHz
    • 850 MHz
  • HSPA: 850 MHz and 1900 MHz (UMTS)

If you have a non-TELUS device and you are wondering if it will work on the TELUS network, run its IMEI through the network compatibility tool and verify the bands it can connect to. Some international grey market devices may only be able to support hardware connection to some radio frequencies and not others. In these cases, the phone won’t work in the areas with incompatible frequencies.

Troubleshooting

If there is a specific location where you are experiencing issues, you can report the problem directly on our Coverage map page.

If your device suddenly starts experiencing issues in a location where it used to work, try power cycling your device first. Restarting your device helps clear up minor glitches, just like restarting your computer, often resolving various issues.

Power your phone off, wait few seconds, then power it back on and retry. If your device has a removable battery, remove the battery and put it back in before turning your phone on again.

You can find other tips at Can't make or receive voice calls or Troubleshoot voice echo.

If your service has suddenly degraded and tips above did not help, please contact us to report the issue.

In the meantime, while we investigate or in remote locations with no coverage, some devices can still place and receive calls using Wi-Fi calling.

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