Navigating TELUS Webmail

Information on the TELUS Webmail interface

When you sign in, you see a screen view similar to the one below. This view is the Mail view. The view changes when you use another application, such as Address Book or Calendar.

Option Description
Window header The Window header displays:
  • Webmail help
  • Contact us
  • Search box
  • User Name or Email Address under which you are logged in.
  • Hover your cursor over this area, and your mail quota appears.
  • From the drop-down menu of your user name you can access Webmail help, Contact us, and Log out features.
Application tabs The applications that you can access are listed in the tabs on this row, such as Mail, Address Book, Calendar, Tasks, and Preferences applications.
Overview pane The Overview pane displays:
  • Folders – including system folders (Inbox, Sent, Draft, Junk (and Trash) as well as custom folders you created
  • Searches – search queries that you created and saved for future use
  • Tags – any tags you have created. Click on a tag to quickly see all messages that are tagged with that tag.
When you are in the Calendar application, the Overview pane displays your calendar list.
Mini-calendar The mini-calendar is optional. You can disable the mini-calendar using the Preferences>Calendar page.
Toolbar The toolbar shows actions available for the application you are currently using.
Content pane The Content pane area changes depending on what application is in use. In the Inbox view, it displays all messages or conversations in your Inbox.
Reading pane Email messages are displayed in the Reading pane.
Search bar Search options, including the Advanced Search feature, are displayed in this area. You can also save searches from here.
Hover messages Passing your mouse cursor over items, such as command buttons, conversations, or mail addresses in message headers, displays a small text box of descriptive information about the item.
Folder information If you hover the cursor over a folder, the number messages in the folder and the size of the folder display.

Did this solve your issue?

Yes No

Please do let us know, we're updating support articles all the time.

Thank you for your feedback

Why didn't this content help?

How can we improve the content of this article?

Remaining characters: 250

Other ways to get support