Manage third party mobility charges

How to identify and avoid unintended 3rd party charges

Managing 3rd party charges on your Mobility bill

Nobody likes surprises on their bill. So it’s important to understand how 3rd party charges work, and how you can avoid unintended charges.

Definition and examples of 3rd party charges

A 3rd party charge is one that appears on your TELUS bill, but was actually charged by a company other than TELUS. This type of billing is often called “direct carrier billing”.

Typically, 3rd party charges are for content used on mobile devices:

  • Music
  • eBooks
  • Apps
  • Games

Popular 3rd party storefronts include:

  • Apple App Store
  • Google Play
  • BlackBerry App World

Consent is required

The billing party must obtain your explicit consent before charging a purchase to your TELUS account:

  • For one-time charges, you’ll typically be asked to click a button on your wireless device to confirm your acceptance of the charge
  • For subscription services, a double opt-in is required. After you place your initial order, you’ll be sent further details and asked to verify your consent

How to avoid unintended 3rd party charges

1. Read the Terms & Conditions before signing up

Before signing up for direct carrier billing, consider:

  • Is it a one-time purchase or an ongoing subscription?
  • Who else uses your mobile devices?
  • How might purchases add up over time?

2. Limit access to your mobile devices

Keep your devices in a safe place to reduce the risk of unauthorized use and unwanted charges.

3. Ensure your kids understand 3rd party charges

Kids may find it hard to resist offers such as in-game credits. So if your kids have access to mobile devices, make sure they understand that accepting such offers comes with a cost.

4. Watch your bill

Get in the habit of reviewing your bill every month. Pay particular attention to 3rd party charges.

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