Manage pre-authorized payments for mobility

How to use My Account to set up or update payment information

This article is about setting up pre-authorized payments using your TELUS My Account. Pre-authorized payments using the TELUS My Account service are available using a chequing account, credit card or Visa debit card.

Set up Mobility pre-authorized payments

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be enabled
  4. Select Set up pre-authorized payments for future bills
  5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Update your Mobility pre-authorized payment information

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be updated
  4. Select Manage your payment info
  5. Select a payment method, either chequing account or credit card, fill out the required fields and submit

Your updated pre-authorized payment information is now updated on your account.

Note: It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Set up and update Mobility pre-authorized payments with the app

You can also set up and update pre-authorized payments from the Billing screen in the TELUS My Account app.

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