Troubleshoot log in problems with Optik TV

How to reset your Optik TV account password via Optik on the go

UPDATE: Optik on the go will no longer be available effective December 19, 2017. Please update to the new Optik TV app, or search "Optik TV" to download the new application.

Support information for the new Optik TV app can be found here.

If you’ve forgotten your Optik TV account password, you need to reset your password, which you can do by signing in to the Optik TV app and selecting Forgot your password?

You need your Optik TV account login information for the following apps:

  • Optik TV app
  • Smart Remote

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