Calm in your Optik TV package
Learn about Calm in your Optik TV package as well as get answers to the frequently asked questions.
What is Calm?
Calm is the mental fitness app designed to help you live a happier, healthier life. It offers life-changing content to help you stress less and sleep better. Learn more about
Calm
.Benefits of signing up for Calm through Optik TV
- Calm On Demand: After signing up for Calm through TELUS, you will get immediate access to hundreds of Calm On Demand titles onchannel 351on your Optik TV digital box. You can also find it on your Optik TV App underOn Demand>Healthy Living>Calm - Meditate, sleep, relax
- Calm mobile app: Your Calm subscription through Optik TV also includes access to the Calm Premium subscription through their mobile app. Once you successfullyset up your Calm Premium subscription, you can pay your TV service and the Calm Premium subscription through one bill and save time and money. The Calm mobile app offers thousands more assets for sleep, mediation and relaxation, such as:
- Sleep Stories: 200+ sleep-inducing bedtime tales for grown-ups which contains a soothing mix of music, sound effects and world class voice talent to help people to settle their busy mind and drift off to dreamland
- Daily Calm: Served fresh in the app each day, this 10-minute guided meditation that explores a new mindful theme and inspiring concept each day
- Meditate: 100+ hours of guided meditations. Sessions are available in different lengths of time so that you can choose the perfect length to fit your schedule
- Calm Masterclass: Life-changing audio programs taught by world-renowned experts
- Calm Kids: Meditations and Sleep Stories for kids of all ages and more
How to sign up for Calm through an Optik TV service
The Calm offer is designed for new and existing Optik TV customers who do not have an active Calm Premium subscription.
New Optik TV customers can
sign up for Optik TV
and add Calm to their service. Existing Optik TV customers can add Calm through their Optik TV digital box on
channel 351
, or by signing in to their My TELUS
account, then navigate to the Optik TV
tab and select Add or remove
. Select the Entertainment
category, then scroll down to find Calm. Do not have a My TELUS account? Register here
.Alternatively, please
contact us
for support by phone, email, in-store or through chat.Note
: Once signed up, you will get immediate access to hundreds of Calm On Demand titles through channel 351
on your Optik TV digital box. For information on how to set up your Calm Premium subscription to access the Calm mobile app, please proceed to the next section.How to set up your Calm Premium subscription
Note
: If you have a Calm Premium subscription outside of TELUS, please skip this section and proceed to Set up options for customers with an existing Calm Premium subscription
. Step 1
: After signing up to Calm through Optik TV, you will receive an email from TELUS with instructions on how to set up your account to get your Calm Premium subscription and access the mobile app. Select Set up now
and log in to My TELUS
.
Step 2
: After logging into My TELUS
, navigate to the Optik TV
tab and select Access Premium app content
.
Step 3
: On the next page, select Set up your subscription
and you will be directed to the Calm website.
Step 4
: On the "Welcome to Calm" page, select No
if you do not have a Calm account. Otherwise, select Yes
. 
Step 5a
: If you selected "No" in the previous step, enter your name, email and a desired password to create a Calm account. You can also sign up with your Facebook account. 
Step 5b
: Sign in with your existing Calm account if you have one. 
Step 6
: The following page confirms that your Calm Premium subscription is all set. Download the Calm mobile app or launch it from a browser to enjoy thousands of assets for sleep, mediation and relaxation.
Set up options for customers with an existing Calm Premium subscription
If you have a Calm Premium subscription prior to adding Calm through Optik TV, you will have the following options to include Calm as part of your TELUS bill:
Option 1: If you prefer to use up your existing Calm Premium subscription before adding Calm through Optik TV.
Turn off the annual or monthly auto-renewal in the
Calm app
, iTunes
or Google Play
. Once the subscription has expired, sign in to My TELUS
and follow the steps to add Calm to your Optik TV service
. See more on how to check your expiration date
.Tip
: If you already added the Calm theme pack to your Optik TV service but prefer to finish using your existing Calm Premium subscription, swap out Calm for another Optik TV theme pack in the meantime by logging into My TELUS
. Visit telus.com/channels
for our full theme pack selections.Option 2: If you prefer to access Calm On Demand through Optik TV right away.
Follow the steps to
add the Calm theme pack to your Optik TV service
, and then get ready to relax with Calm On Demand by visiting channel 351.Tip
: If you would like to activate the Calm Premium subscription
included within the theme pack right away, use an email address that is different from the one you used with your existing Calm Premium subscription.Frequently asked questions
1. How do I access Calm On Demand?
Calm On Demand can be found on channel 351
on your Optik TV digital box. 2. How do I access the Calm mobile app
You will need to set up your Calm Premium subscription
through My TELUS, then download the Calm mobile app through the App Store
or Google Play
and sign in with the Calm account you created. 3. Data consumption when using Calm On Demand.
Watching Calm On Demand on your Optik TV does not count as data usage on your Internet connection. 4. I currently have a Calm Premium subscription. Can I link it to my Optik TV package?
Please refer to Set up options for customers with an existing Calm Premium subscription
for more details.5. Can I get Calm through TELUS Rewards?
If you are an eligible TELUS Rewards customer, you can redeem your Rewards points for a 3-month, 6-month or 12-month Calm Premium subscription. Please note that you will not get access to Calm On Demand through TELUS Rewards. This option is ideal for customers who do not have an Optik TV service and/or only need access to the Calm mobile app. Learn more about TELUS Rewards
. 6. If I move, does this impact my Calm subscription?
No. As long as your Optik TV service continues at your new address. 7. If I downgrade or disconnect my Optik TV services, how will it impact my Calm Premium subscription?
If you downgrade your Optik TV to a package that does not include Calm, or disconnect your Optik TV service, your Calm Premium subscription will be automatically cancelled. You will be prompted in the Calm app to make a new purchase in order to access Calm Premium, or you can get more information on how to continue your Calm membership
.8. How do I remove the Calm subscription from my Optik TV package?
You can remove your Calm subscription by signing into your My TELUS
account, then select the Optik TV
tab at the top of the page, and select Add or remove theme pack
. You will immediately lose access to the On Demand service, but will continue to have Premium Calm app access until the subscription's expiration date. Once the subscription has ended, you are able to access the free Calm content in the app.9. How do I get support for Calm?
For questions on setting up the Calm Premium subscription or troubleshooting the mobile app, please contact the Calm support team
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