Best password practices

Learn about protecting your TELUS email account with the strongest possible password

Having a strong password for your TELUS email will ensure your information is safe from hackers trying to gain access to your information. These tips will help you ensure you have a password that is difficult to guess but easy for you to remember.

Longer passwords are better

  • Having more characters increases the number of possible character combinations available, making it harder to guess. Your TELUS email password has to be at least 8 characters long.

Having different characters increases complexity

  • Having special characters such as #, $, @ makes it more difficult to guess a password.
  • Passwords are case sensitive. For this reason, having passwords that contain at least 1 uppercase letter and at least 1 lowercase letter increases the complexity of your password.
  • Including a number adds another layer and even more characters to have to guess from.

Do not re-use passwords

  • If one of your accounts is compromised, having the same password across multiple accounts means all of those accounts would be compromised at the same time.
  • Consider having unique passwords for each different account that you may have.


Use random words instead of commonly used words

  • The most common passwords contain pet's name, person's name (e.g. child, partner), significant dates and place of birth.
  • Selecting random words or phrases with numbers and characters distributed across the password will make it more difficult to guess but easier to remember.
  • It is easier to remember a sentence such as "TELUS Garden is located at 510 West Georgia Street". Using the first digits of each word to create a password means having a very unique password: "TGil@5WGS" and therefore makes it more secure.

To recap, in order to have a strong password remember the following:

  • At least 8 characters long
  • Contain at least 1 number
  • Contain at least 1 special character
  • Contain at least 1 lower case letter
  • Contain at least 1 upper case letter
  • Be made up of random words instead of words that mean something personal (e.g. pet's name, person's name (e.g. child, partne r), significant dates and place of birth)

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