Accessing external accounts

Information on how to add external email accounts using your TELUS Webmail account

Instead of logging on to each of your external email accounts, you can retrieve email messages from TELUS Webmail.

You can also create a persona to use when you reply to or forward a message received from the external account.

Note: Messages from your external account are not automatically received in TELUS Webmail.

Select the Refresh icon on the toolbar to get the latest messages.

Add an External Account

  1. Go to Preferences.
  2. Select the Accounts page.
  3. Select Add External Account.
  4. In the External Account Settings section, enter the email address of the external account and add a name in the Account Name text box to identify the account.
  5. Select the type of account: POP or IMAP.
  6. In the Username of Account text box, enter the name associated with this email account. Sometimes your username is the part of your email address before the @, and other times it is your full email address.
  7. In the Email server text box, enter the name for your external account’s server.
  8. In the Password text box, enter the password you use to sign in to the external account. (To see that the password you typed is correct, select Show password.)
  9. If your service provider uses a different port than the default, change it in the Advanced Settings area. If you use a secure connection, enable Use an encrypted connection (SSL) when accessing this server.
  10. Your provider should let you know if they do not use a standard IMAP (143) or POP (110) port.
  11. Click Test Settings to verify the information.
  12. Select where to download the messages.
  13. To delete messages from the external account after you receive them in TELUS Webmail, select Delete messages on the server after downloading them.
  14. Type the name to appear in the From field of your outgoing email messages (for example, John). This is the name that is shown before your email address.
    • To direct replies to email messages from this persona to a name and address different from the one you configured in From:
    • Select Set the “Reply-to” field of email messages to
  15. Enter the name in the text box.
  16. (Optional) To associate a signature with the persona, click Manage your Signatures.
  17. Select Save.

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