Supporting those impacted by the wildfires in Alberta
In response to the devastating wildfires spreading throughout Alberta, TELUS is helping our customers stay connected with loved ones during this difficult time, and supporting our fellow Albertans.
What we are doing
Collectively TELUS is contributing $5 million in emergency support for Alberta fire relief. TELUS Friendly Future Foundation®, TELUS Edmonton and Northern Alberta Community Board, TELUS Calgary and Southern Alberta Community Board, the TELUS Indigenous Communities Fund, TELUS Agriculture & Consumer Goods, and TELUS Health are committing $500,000 to support evacuees and Albertans in need through local relief efforts, mental health support, emergency care and providing food and supplies to affected areas
TELUS Friendly Future Foundation has activated a text-to-donate fundraising campaign whereby TELUS customers can text DONATE to 41010 to give $20 to support registered charities providing wildfire relief across the province
TELUS Health has initiated a free community crisis hotline available 24/7 to all Canadians at 1-844-751-2133 and is providing support through the Employee Assistance Program (EAP) help line for eligible employees of their clients
Notifying impacted TELUS and Koodo residential and business customers via SMS that we are waiving all domestic voice, text and data overage fees, helping them stay connected to loved ones. In addition, we’re supporting temporarily evacuated TELUS Home Services customers by applying a credit to their account until they are able to return home.
TELUS Agriculture & Consumer Goods is providing $25,000 to the Alberta Association of Agricultural Societies (AAAS) for emergency aid for farmers; in-kind mental health support with TELUS Health for farmers and in-kind veterinary care for cattle producers.
TELUS is engaged with evacuated Indigenous communities to understand their needs and supply necessities such as water, diapers and non-perishable food items. TELUS Community Ambassadors delivered disaster kits with essential items like bandages, USB car chargers and flashlights to support evacuees from Brazeau County and Drayton Valley
TELUS team members are contributing to TELUS Friendly Future Foundation which TELUS is triple matching in support of Alberta fire relief efforts.
To support Albertans who may not be able to travel to see their doctor, TELUS Health MyCare is free to download and offers a robust suite of services, including those covered by provincial health insurance, such as access to licensed medical professionals in numerous languages, specialist referrals, mental health counsellors and registered dietitians.
TELUS Health patients who were evacuated and usually receive their prescriptions by home delivery can contact at 1-877-796-7979 to re-route their prescription, if needed immediately, to another location or accessible pharmacy.
TELUS has deployed its Health for Good Mobile Health Clinic to Northern Alberta to provide emergency supplies and support the delivery of healthcare services for evacuees, in partnership with AHS and Indigenous Services Canada.
What you can do
Due to the devastating wildfires spreading throughout Alberta, we know that many of you wish to help.
You can text DONATE to 41010 to give $20 to TELUS Friendly Future Foundation to support registered charities providing wildfire relief across Alberta.
Customers in Alberta and B.C. can redeem their TELUS Rewards® points for a $20 donation to TELUS Friendly Future Foundation to support registered charities providing wildfire relief across Alberta.