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Frequently asked questions
Account history
- If you already have a Netflix, Amazon Prime or Disney+ account, you will be able to link your existing account so you don’t lose your watch history or account details.
Billing
- For Netflix and Amazon Prime accounts, once you link your existing account, your billing will be transferred to TELUS. If your Amazon Prime account is with an annual payment cycle, your billing will not transfer over. Instead, annual subscriptions will pause. You can resume the remaining months if you cancel Stream+.
- For Disney+ accounts, after you activate, you may have to manage your existing subscription to avoid being double-billed. If you already have a Disney+ direct-billed subscription for the same or a lower subscription tier, it will be automatically paused until your subscription via TELUS ends or changes to a lower subscription tier. If your Disney+ direct-billed subscription is for a higher subscription tier, or you have an existing Disney+ subscription that is invoiced by a 3rd party, you will have to manage your subscriptions to avoid having multiple subscriptions. If you have a Disney+ annual payment cycle, your billing will not transfer over. Instead, annual subscriptions will pause. You can resume the remaining months if you cancel Stream+. See this link for more details on how to manage your existing subscription.
Yes, to qualify for purchasing a Stream+ plan, you need to be an existing TELUS, Koodo, Altima, Start or Mascon customer. You can have any product to qualify for purchasing Stream+.
Once you purchase a Stream+ bundle with TELUS, you will receive activation emails for each of the streaming services included in your bundle.
- Click “Activate now” and follow the steps for the service you are trying to activate.
TELUS Films & Series is exclusive content you can access through the TELUS TV+ app. TELUS TV+ is available via iOS and Android app stores as well as via web browser at telustvplus.com
Once you subscribe to Stream+, you will get an activation email from TELUS. Follow the steps to access TELUS Films & Series and watch ad-supported live TV channels all on the TELUS TV+ app.
You can access TELUS Films & Series via TELUS TV+ app with your existing My TELUS account email and password that you used to purchase Stream+.
Download the TELUS TV+ app to access 75+ free ad-supported streaming channels. Watch hours of Fear Factor, Now Rock, Scream TV, Three's Company, Action Hollywood Movies and many more!
Free streaming channels as of Aug 8, 2025 : 5-Minute Crafts, Action Hollywood Movies, Allociné, AWE Plus, Baywatch, Ciné Western, Cosmic Frontiers, Confess by Nosey, Crime Up Close, Deal or No Deal, Desiplay, Docstory, Enquêtes de choc, Epicurieux, Family Feud (Classics), Fear Factor, Frequence Novelas, Hardcore Pawn, Infamous TV, InTravel, Kartoon Channel!, Les Secrets de nos Regions, Let's Make a Deal, MagellanTV Wildest, Manifest TV, MGG FAST, MTRSPT1, Nosey, Now 70s, Now 80s, Now Rock, PopCorn TV, Price is Right - Bob Barker, Price is Right - Drew Carey, Project Runway, Racer Select, Reuters, Revolt Mixtape, Rialto Classic Movies, River, Monsters, Scream TV, Smart Healthy Green Living, Spooks (MI 5), Supermarket Sweep, Tastemade, The Biggest Loser, The Graham Norton Show, Three's Company, TVB Pearl Drama, Willow Sports, Wipeout Xtra, World Poker Tour