How can we help you?

Here are some articles to help with tasks that can only be done online.

Need more help? Try these additional resources.

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Mobility order status

Placed an online Mobility order? Track and check the status of your order by entering the order number.

Support HomePage / Additional Card / Neighbourhodd

Ask other customers

Connect with the TELUS community and get answers from other customers on our forum, TELUS Neighbourhood.

Support HomePage / Additional Card / Self-serve with My TELUS

Self-serve with My TELUS

Learn about everything you can do quickly and easily online and with the My TELUS App.

Support Homepage/ Additional Resource / Accessibility

Accessibility at TELUS

We are committed to giving everyone equal access to the devices and services we all need to stay connected.

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TELUS Service status

Check the status of service interruptions for your TELUS Internet, Home Phone, Optik TV and Mobility services.

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Broken phone? We can help.

Find easy options to repair, buy and sell mobile devices to help you stay connected and save money.