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TELUS. Let's make the future friendly.
COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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My TELUS support

My TELUS support

For help using the My TELUS mobile app & web portal

Here are our suggested articles to help you quickly

How to find your TELUS account number

How to find your e.Bill account number

Data Manager guide

How to register for My TELUS (Mobility)

How to register for My TELUS (Home Services)

Options available for using My TELUS

Here you can browse all of our articles

  • My TELUS overview
  • Billing in My TELUS
  • Alerts

Getting started

  • Registering for My TELUS - Mobility
  • Registering for My TELUS - Home Services
  • Options for using My TELUS
  • Update a Mobility rate plan or add-on
  • Data Manager step-by-step guide

Learning

  • Change password on My TELUS
  • Add, remove and manage users on your Mobility account
  • Change your email address in My TELUS
  • Change your Mobility or Home Services billing address in My TELUS
  • Find your Mobility account user name in My TELUS

Troubleshooting

  • Reset password for Home Services account
  • Troubleshoot registration problems with My TELUS
  • Troubleshoot log in problems with My TELUS
  • Unlink or cancel your Mobility or Home Services account
  • Troubleshoot login problems with Espace client

View related products & services

  • Account & Billing support

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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