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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
Support
Mobility
Devices
Apple iPhone X

Get help with your Apple iPhone X

Select different device

New to Apple iPhone X

  • Setting Up iPhone with Quick Start
  • Understanding iPhone buttons and features
  • Adding a personal email account
  • Managing data usage
  • Using the Find iPhone app

A Display Module Replacement Program has been announced by Apple for some iPhone X

Learn more
  • How to
  • Warranty & Repair
  • Network features
  • Related articles
  • Learn more

How to

Current software version
Apple iPhone X
  • Understanding iPhone buttons and features
  • Getting to know the back of iPhone
  • Unlocking the screen
  • Inserting and removing the nano SIM card
  • Changing the language
  • Charging iPhone
  • Setting Up iPhone with Quick Start
  • Setting up iPhone manually as a new device
  • Creating folders
  • Adding and removing Home screen pages
  • Changing the wallpaper
  • Adding widgets
  • Managing widgets
  • Removing widgets
  • Adding a city to your weather feed
  • Customizing Control Center
  • Adjusting your auto-lock and brightness preferences
  • Scheduling a Night Shift
  • Turning on Dark Mode
  • Changing iPhone's name
  • Viewing your notifications
  • Managing notifications for an app
  • Turning on LED flash for alerts
  • Setting iPhone to silent
  • Accessing settings
  • Signing in and out of your Apple ID
  • Resetting your Apple ID password
  • Removing a device from your Apple ID
  • Turning passcode on
  • Setting up Face ID
  • Configuring location settings
  • Turning Find My iPhone on
  • Using the Find My app
  • Checking for and installing system updates
  • Managing the battery
  • Managing iPhone's memory
  • Saving storage by offloading unused apps
  • Managing open apps
  • Managing background app refresh
  • Checking your device's warranty status
  • Scheduling an Apple Support call
  • Cancelling a scheduled Apple Support call
  • Backing up iPhone using iCloud
  • Upgrading your iCloud storage plan
  • Force restarting iPhone
  • Using recovery mode
  • Resetting network settings
  • Resetting all settings
  • Performing a factory reset
  • Scheduling time away from your devices
  • Adding an app limit
  • Setting content restrictions
  • Viewing your screen usage behavior
  • Setting up Screen Time as a parent
  • Setting up Purchase Sharing
  • Managing family members
  • Using your phone
  • Turning on Wi-Fi calling
  • Returning to a call
  • Adding a recent call as a contact
  • Blocking and unblocking a contact
  • Deleting a voicemail
  • Importing contacts
  • Syncing account contacts
  • Adding a contact
  • Assigning a ringtone to a contact
  • Adding a picture to a contact
  • Adding a contact to favorites
  • Using quick reply
  • Sending a text with an attachment
  • Deleting conversations
  • Turning iMessage on or off
  • Messaging in low quality image mode to save data
  • Saving storage by auto deleting old conversations
  • Hiding alerts for a messages conversation
  • Turning off group message notifications
  • Sharing your location in a messages conversation
  • Blocking and unblocking a contact in messages
  • Typing one-handed with QuickType keyboard
  • Setting up your Messages profile
  • Adding a personal email account
  • Adding a corporate email account
  • Setting up your TELUS.net email account
  • Removing an account
  • Sending an email with an attachment
  • Changing inbox views
  • Changing account settings
  • Taking a picture
  • Capturing a video
  • Capturing a time-lapse video
  • Capturing a slow motion video
  • Switching between rear and front cameras
  • Using live picture
  • Capturing and editing a screenshot
  • Sharing photos
  • Connecting to Wi-Fi™
  • Managing data usage
  • Turning on data roaming
  • Accessing mobile network settings
  • Configuring LTE settings
  • Turning on personal hotspot
  • Setting the password on personal hotspot
  • Turning off Wi-Fi assist
  • Using airplane mode
  • Pairing with a Bluetooth device
  • Setting up your watch for the first time
  • Clearing browsing data
  • Bookmarking websites
  • Changing content settings
  • Managing browser tabs
  • Downloading an app
  • Uninstalling an app
  • Changing store settings
  • Redeeming an iTunes & Apple Music gift card
  • Setting up Apple Pay
  • Paying friends using Apple Pay Cash
  • Using turn-by-turn directions
  • Adding map layers
  • Turning Siri on and off
  • Using Siri
  • Using Siri handsfree
  • Using Siri by typing
  • Creating a Medical ID
  • Managing your Medical ID
  • Viewing health data
  • Placing a video call
  • Placing a video conference call
  • Changing FaceTime settings
  • Blocking and unblocking a contact in FaceTime
  • Deactivating FaceTime
  • Using Control Center
  • Multitasking between apps
  • Creating a list
  • Setting a reminder
  • Deleting a list
  • Deleting a reminder
  • Adding a stock
  • Recording a voice memo
  • Managing your voice memos
  • Using search on iPhone
  • Using long press on the Home Screen
  • Using long press in an app
  • Using long press for communication
  • Creating a shortcut
  • Editing a shortcut
  • Running a shortcut
  • Managing your emergency contact info
  • Accessing emergency contacts
  • Using emergency SOS

Using a screen reader?
Try our text version.

  • Adding a Facebook account
  • Posting Facebook status updates
  • Logging out of Facebook
  • Adding a Twitter account
  • Tweeting

Using a screen reader? Try our text version.

Warranty & Repair

Warranty information

All iPhones purchased through TELUS are covered by a one year limited warranty starting from the date of purchase, covering manufacturing defects and failures. All iPhones are eligible to add AppleCare+ for iPhone within 60 days of purchase.
Learn about AppleCare+

Keep your iPhone in top shape

Run diagnostics, learn to use your device and get repair options with the TELUS Device Checkup app.
Get TELUS Device Checkup

Check your coverage

You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.
Check your status

Network features

Apple iPhone X Specifications
Wireless Public Alerts (WPA)requires iOS version 11.3 or newer
Wi-Fi Calling
Voice over LTE (VoLTE)
VoLTE Roaming
Visual Voicemail (VVM) Capable
Current software versioniOS 13.3.1

Related articles

  • Activate your mobile device
  • Device balances
  • Travelling with your mobile device
  • Unlock your TELUS mobile device
  • Troubleshoot incoming text message problems

Learn more

  • A Display Module Replacement Program has been announced by Apple for some iPhone X
  • Support from Apple

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